Job description

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

Review new file assignments to determine most effective handling procedures required to acquire title documents based on established guidelines

Obtain and review reports, statements, records, and related materials to inform process decisions within established guidelines and own first level service recovery efforts and critical issue resolution

Ensures that all documents pertaining to a claim are electronically attached and labeled accurately in the file management system

Responds to all correspondence in accordance with the established accountability standards

Acquire the title transfer paperwork required to process salvage on behalf of our vehicle providers

Accurately communicate when all documents have been received so process can flow accordingly

Provides empathetic and professional service to customers, peers, and partners

Demonstrate strong prioritization skills by proactively leading day-to-day tasks, including balancing new assignments with active inventory

Execute with speed and urgency to determine, communicate, and obtain all documentation required to prepare vehicle for sale

Proactively address assigned inventory of salvage vehicles to drive effective outcomes, using state specific methods and processes

Learns and maintains detailed knowledge of state salvage and title laws for assigned states and may aid internal and external partners by answering questions regarding owner-retained salvage laws and salvage title laws

Handles telephone inquiries on claim status regarding total losses title process

Documents files to include all key procedures, next steps regarding title process, interactions with customers, vehicle providers and internal partners. Responsibilities

2-3 years prior auto insurance claims handling or title procurement experience

Excellent verbal and written communications skills while collaborating with cross functional departments

High School Diploma or equivalent. Some college education preferred

Experience handling vehicle titles and state specific documents preferred

Proficiency with Microsoft Office Software (Word, Excel, Outlook)

High-speed internet is required when working remotely

Ability to handle difficult and stressful situations with professional composure

Proven experience analyzing, organizing, and prioritizing work while meeting multiple deadlines

Work evenings, nights, and/or weekends as necessary

Work comfortably in a fast-paced service-oriented environment

Process and handle confidential information with discretion

Required profile