Field Service Representative - Lab Diagnostics

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Come and join our global team as a Field Service Representative (Lab Diagnostics) working with our hospital diagnostic laboratory equipment supporting the Terrace, BC area. Reporting to the Regional Service Manager, this role will execute all service activities assigned in an adequate and appropriate manner. This is a remote role requiring extensive travel to support our customer needs. This role is home based/remote

This is a role well suited to an ambitious professional, looking for the next step in their career.

As a Field Service Representative (FSR) you will be responsible for:

• Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Lab Diagnostic equipment at customer sites with minimal supervision.
• Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
  
  

This position may suit you best if what is below sounds appealing to you, in addition to wanting to develop your career with Healthineers.

• Able to multitask and work in a fast-paced environment
• Accurate and displays strong attention to detail
• Demonstrates ownership and accountability
• Exceptional communication skills
• Excellent planning, critical thinking and time management skills
  
  

Required skills to have for the success of this role:

• Biomedical Technology/Electronics or Electrical Electronics Technologist or equivalent diploma
• 2+ years technical field service experience needed
• Strong mechanical and technical ability and experience
• Solid computer skills with understanding of IT and Networking
• Consistent customer-centric mindset
• Organization, prioritization, and time management mastery
• Critical thinking and problem-solving abilities under pressure
• Valid driver’s license
• Must have valid passport
• Clearance to travel domestically and internationally for training purposes (without restrictions)
  
  

The base pay range for this position is CA$85,000 - CA$95,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is (10%) of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.  

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

The base pay range for this position is

Min $0 - Max $1,000,000

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.  

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Simens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

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As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.