Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination

Job description

The Program Director is responsible for overseeing all projects within a key partnership including client interactions, project operations, and budget. The scope of projects includes assay development, clinical trials, commercialization, and sponsored testing programs. The Program Director will work across teams in the Biopharma business to ensure project objectives are met, open communication with the partner, and team adherence to the program budget.

Drive cross-program alignment in a matrixed organization to ensure the best outcomes for Quest and our Companion Diagnostic pharma partner.
Accountable for the overall performance of the program based on established KPIs.
Identify program obstacles and work through solutions with appropriate internal teams.
Lead strategic operational conversations with partner and gain alignment across functions.
Influence across a matrixed organization.
Manage client expectations through clear communication.
Work collaboratively with operations teams to identify out-of-scope work.
Identify opportunities for efficiency, serve as a change agent.
Collaborate with Pharma leadership, cross-functional Quest partners, and pharma partner to create innovative approaches to solving critical customer challenges.
Lead Joint Operating Committee activities as a part of the governance structure.
Ability to effectively deliver communications across varying levels of the organization from project team to the executive level.
A Bachelor’s degree is required. A Master’s Degree in a related field of study or an MBA would be a plus.
12+ years of experience in laboratory, biopharma, and/or device industry in a client-facing operational role
7+ years of experience in a similar role in a contract research organization.
Knowledge of Companion Diagnostics in US and EU is required. RoW Companion Diagnostics knowledge would be a plus.
Critical thinking and problem-solving skills.
Ability to influence without direct line reporting.
Strong/expert communication skills.
Strong cross-functional team/budget management skills.
The ability to travel up to 25%.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets