Senior Implementation Specialist

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. 

The Role: 

As a Senior Implementation Specialist, you will play a key role in leading and executing all aspects of our client’s software utilization. This will include developing and implementing strategies for implementing best practices across a diverse range of industries. We guide our clients through every stage of their life cycle be it acquisitions, disposals, management buy-outs, buy-ins, mergers and strategic reviews. 

Responsibilities:  

• Understanding the key business drivers as well as predicting, identifying, and managing key issues and risk through insights, factual conclusions and advise.  
• Evaluate customers’ needs and desired workflows to determine most effective ways to configure the application.  
• Troubleshoot application issues that arise during normal flow of business to identify root cause and develop short- and long-term action plans to prevent reoccurrence.  
• Work with customers’ existing vendors and establish relevant migration plans.
• Prepares reports to meet eh customer needs in analyzing and summarizing information and trends.  
• Contribute knowledge to documentation for internal and external development initiatives.

Qualifications:  

• Bachelor’s degree or a combination of education and relevant work experience will be considered.
• Excellent verbal, written, and presentation skills 
• Strong analytical and problem-solving skills 
• Strong organizational and project management skills 
• Exceptional time management skills 
• Superb computer literacy with business software, such as Word, Excel, PowerPoint, Outlook, etc.  
• Application implementation experience preferred 
• ERP or Manufacturing industry experience preferred