Implementation Specialist

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products.

We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.

Roofr is building our Implementation Team and we are looking for an experienced Implementation or Onboarding Specialist to help us shape and execute a scalable, customer onboarding and implementation experience to help drive platform adoption. We work with hundreds of new customers each month and offer several products to help our customers as they grow. We are looking for customer-centric, result-oriented roofing professionals to join our team and help us, help our customers! Time to value, adoption, retention, and churn prevention, are the name of the game but always with the customer’s best interest at heart.

What You'll Get to Do:

• Deliver results, provide high-quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Account Management teams to execute on implementation.
• Manage key metrics that feed into team-based goals around Product Adoption, churn, and advocacy
• Help build and maintain a scalable customer onboarding journey to help drive adoption to our platform and value for our customers
• Execute Roofr training sessions through online demonstrations
• Measure and action on engagement data through our Customer Health Score framework
• Work with the other Revenue teams to ensure a cohesive Roofr experience
• Drive clients towards adopting additional Roofr products to help increase MRR expansion potential

What You'll Bring to the Role:

• At least 2+ years of Implementation/onboarding experience 
• Experience in an early-stage, high-velocity startup environment
• Strong communication and presentation skills, including both written and verbal, including phone, email, and video meeting and webinars
• Ability to build rapport quickly, and to adapt relationships based on customer needs and engagement
• Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your clients
• You are highly capable of managing customer requests and making recommendations that meet the customer’s needs to help them excel
• Ability to demonstrate and communicate the value of additional products to customers, driving adoption and enhancing their business outcomes

Bonus Points:

• Experience in the construction technology space and/or experience in the roofing industry
• Experience in a SaaS company

Who You Are:

• Customer advocate 
• Highly organized & results oriented
• You sweat the details
• You don't settle for status quo
• Tech Savvy
• Able to work a PST schedule