Job description

SaaS Implementation or Integration Manager

Location: Bangalore (Remote)

Shift: U.S. Shift (06:30 PM IST to 03:30 AM IST)

About the Role:

We are seeking an experienced Implementation Lead to drive the implementation strategy of our SaaS-based integration platform. The ideal candidate will lead a team of Implementation Managers & Consultants, ensuring seamless execution and a high level of customer satisfaction. This role requires strong leadership, stakeholder management, and a deep understanding of enterprise software solutions, SaaS, and system integrations.

Key Responsibilities:

Lead, mentor, and manage the Implementation Team to ensure successful project delivery.
Oversee end-to-end SaaS product implementation, ensuring smooth onboarding and adoption.
Collaborate with cross-functional teams to align project expectations and drive efficiency.
Conduct Kick-off Meetings, project reviews, and risk mitigation strategies for smooth execution.
Act as a key escalation point for implementation-related issues, ensuring timely resolution.
Develop and enhance implementation strategies, processes, and best practices.
Ensure excellent product utilization before transitioning clients to the support team.

Required Skills & Experience:

8+ years of experience in SaaS product implementation and enterprise software solutions.
Expertise in Salesforce & Microsoft Dynamics customization and integration.
Hands-on experience with ERP Systems like QuickBooks, NetSuite, Business Central, and F&O.
Strong knowledge of ETL, Integration, and SQL for data transformation and migration.
Experience working with global customers and C-suite stakeholders.
Proven ability to manage teams, handle escalations, and optimize implementation workflows.
Excellent communication, analytical, and problem-solving skills.