Job description

Overview

Iovance is committed to providing customized support for personalized cell therapy, and we are seeking Case Managers who will be vital for the build and support of the AMTAGVI patient journey in Europe and other countries, as identified.

The Case Manager’s primary responsibility will be to support the launch of commercial lifileucel (autologous T-Cell immunotherapy) in Europe and manage each patient case throughout the entire treatment journey. The Case Manager must have a strong passion to serve patients and providers and be a highly motivated individual with exceptional communication, organization, and problem-solving skills. This position reports to the Associate Director, Case Management and is a remote, regionally based position.

Key Responsibilities Include

· Serve as a trusted and knowledgeable single-point-of-contact for patients, caregivers, and healthcare providers through the Iovance Cell Therapy call center, demonstrating exceptional communication and tele-management skills

· Ability to support pre-launch and post launch onboarding activities and patients

· Independently manage and take ownership of all patient cases, from patient registration through post-infusion, within assigned geographic area, escalate cases for support, and provide coverage for other case managers when necessary

· Effectively collaborate with inter-disciplinary health care teams at treatment centers

· Partner seamlessly with Iovance cross-functional teams to deliver against the needs of our patients, caregivers, and healthcare providers in a timely manner

· Effectively communicate critical case-related information to patients, caregivers, healthcare providers in an empathetic and clear manner to appropriately manage expectations

· Responsible for updating the Case Management tracking systems to ensure timely and smooth coordination for internal Iovance cross functional teams

· Exhibit initiative and leadership within the cross-functional regional teams. Able to consistently identify complex patient specific issues and develop action plans accordingly. Demonstrates accountability for action plan execution, and energetically drives for success and results.

· Demonstrate innovation by consistently monitoring systems, processes, and potential care gaps, offering new ideas and solutions to elevate the support program.

· Effectively manage and share Case Manager data and other resources with leadership members through special projects as requested.

· Complete all Case Manager training and demonstrate exceptional knowledge and seamless navigation of Iovance Cell Therapy Hub technology (i.e. Case Management system, Customer Portal, Telephony system) and processes (i.e. SOPs, work instructions, business rules)

· Support Authorized Treatment Center onboarding activities as necessary

· Manage and contribute continuous improvements and development of innovative solutions to deliver enhanced patient case experience

· Maintain current knowledge of and follow established Iovance Cell Therapy Hub objectives, processes, regulatory standards, compliance, policies, procedures, and confidentiality

· Demonstrate genuine passion and care for patients, and uphold Iovance and Iovance Cell Therapy Hub values in daily individual work performance

· The case manager role is a non-promotional role

Must Have Requirements

· BA or BS degree or equivalent experience

· 5+ years of experience working within a healthcare/pharmaceutical environment, directly interacting with patients and/or healthcare providers

· 2 years of Case Management or Care Coordination experience in an acute care center for patients receiving complex therapies.

· Proven ability to work in a fast-paced environment, quickly adapt to changes, and strategically resolve complex problems in a timely manner

· Must be Bilingual – Fluent in reading, speaking and writing skills required in English and in German or French

· Proven ability to work exceptionally well across a matrix organization and be a team player

· Flexibility in your schedule to provide support outside of normal business hours for emergent patient cases

· Exceptional oral and written communication skills

· Must be located in the United Kingdom or Netherlands

· Open to occasional travel during site onboarding process (<40%)

Preferred Requirements

· Advanced degree in NP, PA, RN, RPH, PharmD, MSW, Life Sciences

· 5+ years of experience working in a cellular therapy, stem cell transplant, or inpatient oncology case management as a nurse, cell therapy coordinator, transplant nurse coordinator highly desired

· Understanding of global supply chain and logistics

· 1+ years of experience in patient access and reimbursement support

· Demonstrated strong understanding of the healthcare industry, private and government payer landscape, patient and reimbursement access and support

· Experience working with complex IT systems or portals that support customer service, health care scheduling, supply chain management, and call center

· Familiarity with working in a heavily regulated, quality-control driven environment (e.g. following strict SOPs when available, and extrapolating key principles to situations not defined)

Iovance is committed to cultivating and offering a diverse and inclusive work environment. As an equal-opportunity employer, our employees and applicants will be considered without regard to an individual’s race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. If you need assistance or accommodation to apply to one of our opportunities, please contact careers@iovance.com.

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