Job description

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent Tech Support Agent (L1/2), based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

Provide technical support via phone and email to assist customers with questions or issues related to software and security systems.
Learn and understand multiple software applications used by the company.
Track and document client interactions and support requests.
Attend virtual meetings to stay updated on company processes and software updates.
Work closely with the primary support technician by handling the majority of inbound support requests.

Requirements:

1+ years of experience in tech support or a related field.
Strong problem-solving skills and the ability to learn software quickly.
Basic troubleshooting experience with security systems, including cameras and access controls.
Flexible, with after-hours support coverage required (nights/weekends).
Excellent verbal and written communication skills in English.
Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
Ability to work independently and as part of a remote team.

Compensation:

The Salary range offered for this position varies from (USD) $1,300 - $1,600 per month, depending on seniority and skillset.
This position will start with a trial period of 3 months (full-time), depending on your performance will be extended as long-term contract.
This position is for an independent contractor, through a payroll platform.
The talent will work REMOTELY allocated at our client.

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti's team > We build and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding.

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process.

Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.

Thank you!

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