Job description

Business Intelligence (BI) Analyst

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Currently, we are looking for a Business Intelligence (BI) Analyst to join our Shared Services Center EMEA.

This role will be responsible for analyzing data and creating visualizations, dashboards and reports aimed at providing insights to support decision-making processes within the organization. This includes, but is not limited to:

Collect, analyze and interpret data to identify trends, patterns, and insights, providing guidance to the management
Create and deliver visualizations, dashboards, reports that summarize complex data in a clear and concise manner
Accurate problem identification within the business, using data modelling and presentation techniques
Build and maintain dashboards to help business leaders track key performance metrics and make data-driven decisions
Design and create visualizations to communicate data insights effectively
Build and maintain data models that allow business leaders to better understand the relationships between various data points
Ensure that data is accurate, complete, and up-to-date, and develop processes for managing data effectively
Provide technical support and troubleshooting for BI solutions
Work with data management systems, SQL databases
Continuously seek ways to improve data analysis processes, reporting tools, and dashboards to make them more effective and user-friendly
Monitor the performance of BI solutions and make recommendations for improvements.
Regular participation in work meetings (daily, weekly, monthly, etc. cadence) discussing tasks at hand and issues, troubleshooting, etc.
Collaboration with other team members as well as other teams, internal or external, to the “Foundever” organization
Close work with stakeholders to identify business requirements and design BI solutions that meet their needs
Participation in the implementation and persuade internal and external stakeholders of the benefits of new technology, systems or solutions
Automate the internal processes, identify and implement improvements, support the migration of dashboards from other teams

Knowledge and skills:

Fluent English - spoken and written.
Advanced Power BI desktop, DAX and Power BI Service, Power Automate.
Advanced Microsoft SQL skills (Transact-SQL), including query writing and Excel proficiency is an advantage.
Previous experience in preparing and analyzing reports
Previous experience with BI tools
Strong Excel skills and working with Python
Strong Analytical skills – ability to read numbers and attention to details.
Personal integrity - ability to meet expectations with little supervision.
Excellent communication skills.
Solution-focused mindset and strong problem-solving thinking.
Confident appearance and way of communication.

Desirable skills:

Previous experience in the BPO industry.
Strong SQL and Power BI data modeling skills (Power Query M language) and the ability to navigate and analyze complex data structures.
Understanding data modeling and ETL.

Foundever™ Bulgaria offers you: