Job description

Company Overview: Req ID: 312740

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Adobe Lead Support Engineer - Remote to join our team in Toronto, Ontario (CA-ON), Canada (CA).

Job Description: Adobe Lead Support Engineer - Remote

How We Will Help You:

Joining our Digital Experience practice is not only a job, but a chance to grow your career. We will make sure to equip you with the skills you need to produce robust applications that you can be proud of. Whether it is providing you with training on a new programming language or helping you get certified in a new technology, we will help you grow your skills so you can continue to deliver increasingly valuable work.

Responsibilities:

Work with Adobe's Experience Manager (AEM) and other Direct Market Access products and teams to assist in platform services (install/configure/debug AEM servers, Dispatchers, CDN)
Strong experience with cloud hosting and the AWS infrastructure.
Demonstrate proficiency in Amazon cloud operations and the use of Adobe Command/Control and CI/CD tools (Jenkins) to enable next generation cloud management solution. Collaborate with the teams that provision, customize, monitor, handle and upgrade our cloud hosted Enterprise offerings.
Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), Java and CDN (CloudFront, Akamai, Fastly) services.
Experience with long term operation, monitoring (New Relic, Nagios, Splunk) and upgrade of AEM
Working knowledge of server-side scripting technologies
Knowledge of AEM product suite, including AEM, Felix, CRX, and DAM
Provide input and leadership in estimating and other delivery process activities and complete engagements following the Agile methodology including SCRUM. Knowledge in the Sling and OSGi frameworks, JCR API, RESTful principles, Dispatcher and CDNs.
Installing SSL certificates and DNS configurations
Managing and deploying release packages to lower and production environments
Managing the release calendar and coordination with application development team
Incident management specific to infrastructure and providing resolution
Monitoring security vulnerabilities and providing insights about Service Pack upgrades
Work in an agile, rapid development, and prototyping environment
Drive project scope and timeline definition based on collaborative needs assessments
Propose technology solutions to enable the business to meet/exceed those goals

Required Qualifications:

6+ years of experience working on cloud platforms – AWS
4+ years of experience and expertise with DevOps pipelines for CMS projects
3+ years of experience in AEM platform
2+ years of experience in operation, monitoring tools like New Relic, Splunk, AppDynamics
4+ years of experience with Agile Product/ Project Delivery

Preferred Experience:

Experience working with AEM 6.0-6.5. AEM 6.5 is a plus
Tuning and configuration of servers, processors
Experience with working on AWS cloud and DevOps implementation
Experience implementing technical solutions for B2B websites
Experience and desire to work within a fast-paced, iterative development environment, experience with Agile a strong plus
Strong written and verbal communication skills

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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