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Customer Support Engineer

Remote:

Full Remote

Contract:

Full time

Work from:

United States

Offer summary

Qualifications:

Associate or bachelor's degree in technology related field, Experience in a direct customer support role, Strong problem-solving skills, Experience scripting in HTML, CSS, and JavaScript preferred.

Key responsabilities:

Provide technical support to customers via phone, email, and remote sessions
Diagnose and resolve software issues

Naviant

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Job description

Do you thrive on the challenge of supporting various software platforms while solving complex issues? Naviant is on the lookout for Customer Support Engineers with a technical background, high initiative, and a commitment to delivering quality customer service. In this role, you will be responsible for troubleshooting software issues, providing timely and effective resolutions, and maintaining strong relationships with customers. If you’re eager to apply your technical experience in a collaborative team environment to deliver exceptional outcomes, this is the role for you.

Naviant is a fully remote software services company driving business efficiencies through intelligent automation and cutting-edge technology. As the most trusted partner for organizations navigating complex challenges, we deliver outstanding results by aligning processes with possibilities. With deep industry expertise and scalable solutions, we empower businesses to thrive. Our collaborative culture fosters open communication, knowledge sharing, and a strong commitment to diversity. As a company that reimagines work, we harness technology and automation to drive exceptional outcomes for our clients and endless opportunities for our teams.

What it takes to be our Customer Support Engineer:

Associate or bachelor’s degree in technology related field or equivalent working experience
Self-driven with the ability to operate successfully with minimal oversight
Experience in a direct customer support role
Strong problem-solving skills and ability to think analytically
Effective communication and interpersonal skills
Experience installing and troubleshooting software solutions
Ability to evaluate new operating systems, networking technologies, and hardware advancements
Experience scripting in HTML, CSS, and JavaScript, preferred
Experience in .NET development, specifically C#, preferred
Prior experience with content management, capture, and RPA software, beneficial

Day in the Life of a Customer Support Engineer:

Provide technical support to customers via phone, email, and remote sessions
Diagnose and resolve software issues
Collaborate with internal teams to escalate and resolve complex problems
Develop and maintain skill set necessary to install, configure, and support various solutions
Plan and execute software upgrades and install software patches
Perform system audits and analysis to provide recommendations to enhance system functions
Conduct training sessions for customers on product usage and best practices
Document support cases and solutions in knowledge base
Obtain necessary certifications to perform job duties

Traditional Benefits: Health, Dental, and Vision Insurance; Disability and Life Coverage; Flexible Spending Plans; Paid Time Off (PTO); 401(k) with Match Program

Other Benefits: Remote Work Environment, Home Office Allowance, Parent Program, Lifestyle Spending Account (LSA), Charitable Giving Program, Volunteer Time Off (VTO), Wellness Initiative

Must be authorized to work in the U.S. Sponsorship not provided.

Employees must reside in the U.S.

Naviant is an Equal Opportunity, Affirmative Action, and E-Verify Employer seeking a diverse and talented workforce.

Please use the links below for important information when applying for work with Naviant:
E-Verify Notice | Right to Work Notice English or Spanish