Job description

About PayZen

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors, including NEA, SignalFire, Viola Group, and 7Wire Ventures.

We are seeking a Patient Enrollment Representative to help patients access affordable care by guiding them through PayZen’s payment solutions. In this role, you will engage directly with both patients and providers, ensuring a seamless experience while driving enrollment growth.

What you will do

Drive new payment plan enrollments by presenting tailored solutions to patients, proactively identifying opportunities, and following up on leads to exceed growth targets.

Educate patients on available payment options, ensuring they understand and commit to a plan that meets their needs.

Build and maintain strong relationships with providers and patients, highlighting the benefits of PayZen’s platform, addressing questions and resolving issues promptly.

Collaborate with PayZen’s internal teams to improve the enrollment process and overall customer experience.

Provide valuable feedback to refine messaging, tools, and strategies, ensuring alignment with patient and provider needs.

Hours of operation are Monday through Friday, 9:00 AM – 7:00 PM EST. Shifts will be scheduled within this timeframe and may vary based on business needs.

What you will bring

3+ years of experience enrolling patients in payment plans over the phone, helping them navigate options to make healthcare more affordable.

Proven track record of exceeding enrollment goals through proactive outreach, persistence, and adaptability in driving new payment plan adoption.

Strong communication skills with the ability to build trust with patients and providers, effectively conveying PayZen’s value and addressing concerns to foster long-term engagement.

Experience collaborating cross-functionally to refine messaging, processes, and tools, ensuring alignment with patient and provider needs.

Thrives in remote settings, quickly adapting to new tools and processes while proactively identifying opportunities for improvement.

Why Payzen

An opportunity to positively affect the lives of thousands of patients.

Contribute to the development of a product that revolutionizes medical payments in ways never seen before.

A chance to join a high-growth company at an early stage.

Become a key member of a collaborative, high performing team, shaping its growth and success.

Competitive pay, benefits and stock options.

Required profile