Corporate Education Training Specialist

 Job Title: Corporate Education Training Specialist

POSITION SUMMARY:

Reporting to the Talent Development Strategy Director, this role involves co-creating and facilitating class curriculum and learning materials, as well as managing documentation for all training phases using established protocols and procedures. The Corporate Education Training Specialist also assists with continuing education needs analysis and manages change for the New Hire Onboarding programs as needed.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Partner with leadership and other Education & Development team members to identify training needs by evaluating individual team members' strengths and areas for improvement.
• Modify or assist with developing training materials to align with the company's education and development goals.
• Facilitate training sessions for CareMetx employees.
• Assist with development of classroom handouts, instructional materials, aids, and manuals.
• Facilitate structured learning experiences and monitor learning retention.
• Deliver courses aligned with corporate initiatives and core values.
• Continuously assess and adjust ongoing programs, as needed.
• Uphold high standards of performance, quality, and service, based on defined metrics.
• Assist with the design and delivery of assessments to evaluate trainee performance.
• Consult on and contribute to instructional content as required.
• Provide refresher training sessions when necessary.
• Measure and evaluate employee retention of the training curriculum ensure readiness for practical application.
• Offer feedback to supervisory staff on individual employee performance.
• Conduct training sessions via phone, web-based platforms, or in-person.
• Foster employee development through constructive feedback, coaching, training, and applying mentorship. 
• Maintain training records in the Learning Management System
• Conduct role playing exercises to reinforce proper behavior and performance.
• Participate in the development and maintenance of relevant training and resource materials. 
• Coordinate and deliver all required training sessions. 
• Measure training success through various methodologies.
• Assist in the ongoing evaluation and improvement of the training process. 
• Performs other duties as assigned. 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Preferred: College degree in Education, Training, or a related field (Adult education is a plus).
• Proven experience: 1-2 years of delivering training in a corporate setting.
• Basic understanding of instructional design theory and learning principles
• Preferred: Working knowledge of adult learning theories.
• Understanding of the full training cycle
• Proficiency in Microsoft Office Suite

 MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

• Outstanding interpersonal and interdepartmental skills in a multicultural environment
• Superior presentation, facilitation, and planning skills
• Excellent writing and communication skills
• Strong ability to motivate and inspire.
• Prior work in a Customer Service and Healthcare, or related industry preferred
• Excellent multi-tasking and organizational skills, with the ability to balance multiple responsibilities and competing priorities simultaneously. 
• Strong influencing and interpersonal skills, including presentations to groups of various sizes and position within the company.
• Ability to integrate feedback into training delivery for continuous improvement.
• Excellent presentation and planning skills, as well as outstanding attention to detail
• Strong understanding of technology and business workflows
• Ability to work independently, integrate with an existing team while maintaining flexibility in a time-critical environment.
• Thrive in a rapidly changing environment- quickly adapting to changing business needs and processes.
• Demonstrate strong leadership skills in communicating complex processes into simple and easy to understand concepts.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•         While performing the duties of this job, the employee is regularly required to sit.
•         The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Schedule.

• Must be flexible on schedule and hours.
• Must be willing to work weekends if required to meet company demands

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.