Job description

This is a remote position.

We are seeking a highly skilled Dynamics 365 Technical Architect to lead and oversee the technical implementation of a Dynamics 365 Customer Engagement (CE) solution with a focus on Sales, Customer Service, and Field Service modules. The ideal candidate will provide technical leadership, solution design, and best practices guidance to ensure a high-quality, scalable, and efficient implementation aligned with business needs.

Requirements

10+ years of experience in Microsoft Dynamics 365 CE (Sales, Customer Service, and Field Service modules).
Strong expertise in Microsoft Power Platform (Power Apps, Power Automate, Power BI).
Proficiency in C#, JavaScript, .NET, Azure, Dataverse (Common Data Service), and REST APIs.
Experience with Microsoft Azure services (Logic Apps, Azure Functions, Service Bus, API Management).
Hands-on experience with Field Service configurations, including scheduling, mobile app usage, and inventory management.
Experience with data migration strategies using KingswaySoft, SSIS, or Azure Data Factory.
Strong understanding of security models, role-based access, and data governance in Dynamics 365.
Experience in Agile methodologies and DevOps for Dynamics 365 (Azure DevOps, CI/CD pipelines).
Excellent communication and leadership skills.

Key Responsibilities:

Solution Architecture & Design: Design end-to-end architecture for Dynamics 365 CE solutions, ensuring scalability, security, and performance.
Technical Leadership: Provide guidance to developers, functional consultants, and other stakeholders in designing and implementing Dynamics 365 solutions.
Customization & Development: Oversee and contribute to the customization and configuration of Dynamics 365 CE modules, including custom plugins, workflows, JavaScript, Power Automate, and Power Apps.
Integration & Data Migration: Design and implement integrations with third-party applications using Power Platform, Azure Functions, Logic Apps, and APIs.
Field Service Implementation: Provide expertise in configuring Field Service components, including scheduling, work orders, mobility solutions, and resource optimization.
Customer Service & Sales Optimization: Implement case management, knowledge base, customer insights, sales automation, and pipeline management features.
Performance Optimization: Ensure that system performance, security, and compliance align with best practices.
Stakeholder Communication: Collaborate with business analysts, product owners, and leadership teams to translate business requirements into technical solutions.
Training & Support: Provide technical mentorship to development teams and assist in troubleshooting and resolving technical challenges.