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D365 Technical Lead

Remote:

Full Remote

Contract:

Fixed term

Experience:

Senior (5-10 years)

Work from:

Canada

Offer summary

Qualifications:

6+ years of experience in Dynamics 365 CE., Strong knowledge of Microsoft Power Platform., Experience with Azure services and data migration., Knowledge of Agile methodologies and DevOps practices..

Key responsabilities:

Lead and mentor developers on best practices.
Design scalable Dynamics 365 CE solutions.
Oversee customizations and integrations.
Collaborate with analysts and project managers.

Workiy Inc. Information Technology & Services SME https://www.workiy.com/

11 - 50 Employees

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Job description

This is a remote position.

We are looking for a Dynamics 365 Technical Lead to oversee the technical implementation and development of a Dynamics 365 Customer Engagement (CE) solution with a focus on Sales, Customer Service, and Field Service modules. The ideal candidate will be responsible for technical solution design, development oversight, integrations, and team leadership to ensure a seamless and high-quality implementation aligned with business needs.

Key Responsibilities:

Technical Leadership: Lead and mentor developers in implementing best practices and high-quality solutions in Dynamics 365 CE.
Solution Design: Work closely with the technical architect and functional consultants to design robust, scalable, and secure Dynamics 365 CE solutions.
Customization & Development: Oversee and contribute to customizations using Power Platform, Power Automate, Power Apps, JavaScript, and C# plugins (if needed).
Integrations & Data Migration: Implement integrations with third-party applications using Azure Functions, Logic Apps, APIs, and Dataverse.
Field Service Implementation: Configure and optimize Field Service components, including scheduling, work orders, and mobile app usage.
Customer Service & Sales Enhancements: Implement case management, knowledge base, customer insights, sales automation, and pipeline management
features. Performance & Security Optimization: Ensure that system performance, security, and compliance align with best practices.
Collaboration: Work closely with business analysts, stakeholders, and project managers to ensure technical alignment with business requirements.
Code Review & DevOps: Oversee code reviews, CI/CD pipelines, and deployments using Azure DevOps to maintain a high standard of development quality.

Requirements

Required Skills & Qualifications:

6+ years of experience in Microsoft Dynamics 365 CE (Sales, Customer Service, and Field Service modules).
Strong knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI).
Hands-on experience in customization and configuration of Dynamics 365 CE.
Experience with Azure services (Logic Apps, Azure Functions, API Management).
Knowledge of Field Service configurations, including scheduling and mobility solu G
Experience with data migration strategies using KingswaySoft, SSIS, or Azure Data Factory.
Strong understanding of security models, role-based access, and data governance.
Experience in Agile methodologies and DevOps practices.
Strong analytical and problem-solving skills