Job description

When can you expect to hear back?

We are committed to attending all career fairs and recruitment events before closing our positions. That means, this position might be open without updates for a few weeks to give us time to connect with all potential candidates before wrapping up the recruitment season. Check out our tentative timeline below to see when you can expect to hear from us!

All postings close: February 21st, 2025
Interviews: Early to Mid March
Offers: By end of March

2025 Start Dates:

This position has opportunities to start in the Summer. Please see our start date below and let us know your availability.

Summer Internships: Monday, May 19, 2025 (40/hours per week max)

The User Experience Researcher Intern will support researchers in conducting qualitative and quantitative research that covers the breadth of customer experiences. This role will help collect evidence and insights that will be used to proactively solve feature-level problems.

What You’ll Do

Conduct research project(s) to ensure ongoing customer success and identify product improvements
Leverage research methods such as moderated and unmoderated usability testing, concept testing, surveys, observation, and other techniques to understand users
Organize, analyze, and synthesize qualitative and quantitative data to surface key insights and findings
Craft needed materials for research studies such as research plans, moderator guides, surveys, and presentations for shareouts that align methods and scope with needs and constraints
Collaborate with User Experience Designers, Product Managers, and Software Engineers

What You'll Need

Minimum Qualifications

Must be actively enrolled in a degree-seeking program (BA/BS or higher) in Psychology, Cognitive Science, Anthropology, Human-Computer Interaction, Human Factors, Information Science, Computer Science, or related discipline

Preferred Qualifications

Experience with qualitative and quantitative research methods such as moderated and unmoderated usability testing, concept testing, survey design, observation, discovery interviews, etc.
Ability to adapt in a fast-paced environment
Ability to work well in a cross-functional team
Strong written and verbal communication skills
Strong interpersonal, negotiation and collaboration skills
Attention to detail

Travel Requirements and Working Conditions

Minimal travel
Reliable internet access for any period of time working remotely, not in a Workiva office.
Must be authorized to work in the United States and not require sponsorship now or in the future

How You’ll Be Rewarded

✅ Salary range in the US: $32.00 - $32.00

✅ 401(k) participation and match

✅ Paid sick leave

✅ A unique opportunity to further your learning experience through additional internship seasons

Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email earlycareer@workiva.com.

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

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