Director of Enablement, Customer Value Team

Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out

We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued 👍

✅The Role

The Director of Enablement for the Customer Partnerships team is responsible for empowering our team of brand partners with the knowledge, resources, and tools they need to partner effectively with our customers and drive results. This role focuses on optimizing processes, tools, and systems that enable the delivery of the value proposition and the overall customer experience through our brand partner team. The role would partner with Customer Partnerships leadership to identify needs and create programs that improve team performance.

✅Responsibilities and Duties

Brand Partner Enablement:

• Develop and deliver compelling enablement programs and resources (e.g., presentations, webinars, workshops, toolkits) for our Brand Partner team that lead to customer retention and growth
• Create and deliver training programs on a variety of topics, including product knowledge, customer success best practices, and brand protection content
• Provide ongoing support and guidance to brand partners, addressing their questions and resolving any challenges they may encounter
• Foster a strong community among brand partners through regular communication, events, and networking opportunities
• Develop and implement programs to incentivize and reward successful brand partner performance

• Drive the design of skills and competency frameworks for the Brand Partner team
• Continuously evaluate and upskill skills and competencies

Operational Excellence & Process Optimization:

• Ensure that brand partners execute processes and initiatives effectively, consistently, and in line with the value proposition
• Continuously review and optimize existing processes to enhance operational effectiveness and brand partner outcomes
• Track ongoing delivery projects and timelines across different departments, report progress and drive accountability

• Develop and lead the enablement for our Brand Partner team, ensuring alignment with Corsearch’s broader goals for customer retention and growth
• Create and maintain a comprehensive knowledge base and resource centre for easy access to best practices, and campaign assets

Cross-Functional Collaboration:

• Work closely with the Director of Customer Engagement, Product, and Technology teams to align enablement programs with brand partner challenges and product developments
• Drive engagement and improvements with the 2-in-the box model (joint customer ownership of Account Management and Partner) model
• Work with enablement teams to drive cohesive enablement programs across Corsearch
• Ensure that enablement initiatives are relevant, up-to-date, and aligned with the latest brand partner needs and product offerings

Standard Operating Practice (SOPs) & Best Practices:

• Create, communicate and maintain comprehensive Standard Operating Practices (SOPs) for brand partners
• Ensure that SOPs are up-to-date, accessible, and adhered to by all brand partners.
• Identify, document, and share best practices and knowledge of brand partner enablement with key stakeholders
• Develop and maintain playbooks to monitor and support brand partner success throughout their engagement
• Foster a culture of continuous improvement by encouraging the adoption of best practices
• Track and measure the effectiveness of enablement programs
• Continuously improve enablement programs based on feedback and data

✅Essential

• Experience in enablement, sales, or customer success
• Experience developing and executing enablement programs
• Strong understanding of customer success best practices
• Excellent presentation and training skills
• Ability to work cross-functionally and build relationships
• Data-driven and results-oriented

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. 

We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. 

Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.