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HR Technical Associate (SuccessFactors)

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Expert & Leadership (>10 years)
Work from: 
Philippines

Offer summary

Qualifications:

Bachelor's degree or equivalent, 2+ years experience with SAP SuccessFactors, Experience in full lifecycle implementation, Good understanding of HR processes.

Key responsabilities:

  • Provide level 1 technical support
  • Administer, configure and implement SAP SuccessFactors modules

Booth & Partners logo
Booth & Partners Large http://www.boothandpartners.com
1001 - 5000 Employees
About Booth & Partners
We impact global start-ups and organizations to ignite their sense of mission and purpose while impacting the lives of underserved communities around the world. Our co-evolving partners seek to disrupt their industry and serve as a vehicle for change. We provide outsourcing services in the form of Talent Solutions, Managed Solutions, and Workspace Solutions helping our partners drive towards ever-greater purpose and meaning. Our values are what ultimately drive Booth and Partners. We do our best to make sure that our shared values are deeply ingrained in how we work. We understand how values are inextricably connected to all areas of our business, and we focus on ways to be intentional. These values manifest not only in how we relate to each other but how we thrive and exist in the world.
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Job description

 

Job Title: HR Technical Associate, Success Factors

Location:  Remote/Philippines

Reports to: Director, HR Systems, Process & Operations 

About the Role

 

As an HR Technical Associate specializing in SuccessFactors, you will be responsible for providing "level 1" technical support, administration, configuration, testing, and implementation of various SAP SuccessFactors modules. This role is crucial in managing all incoming service desk tickets from users, ensuring timely and customer-focused resolutions.

 

This position offers significant opportunities for learning and growth. With an analytical and critical thinking mindset, you will contribute to the evolution of our technical processes while delivering an exceptional employee experience. Ultimately, you will utilize your skills to optimize our HR processes and workflows.

Key Responsibilities:

●       Assist the HR technical solutions team in the administration, configuration, and implementation of various SAP SuccessFactors modules.

●       Support users by troubleshooting issues within the SAP SuccessFactors system, monitoring, and escalating ServiceNow tickets.

●       Undertake small to mid-scale initiatives: document requirements, configure and test prototypes, plan for and conduct thorough User Acceptance Testing.

●       Participate in release and upgrade planning and execution.

●       Document system processes, configurations, and changes.

●       Generate ad hoc reports as needed.

●       Back-up coverage for other team members as necessary.

Qualifications:

●       Bachelor’s degree or equivalent.

●       Proven experience as an SAP SuccessFactors Associate or similar role/experience (2+ years).

●       Experience in at least one full lifecycle of an SAP SuccessFactors implementation is essential.

●       Experience with SuccessFactors system configuration and testing is essential.

●       Good understanding of HR processes and workflows.

●       Solid collaboration skills to communicate, learn from, and take input from different stakeholders, with project management skills as an asset.

●       Strong critical thinking and problem-solving skills.

●       SAP SuccessFactors certification is a plus.



Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
French
Check out the description to know which languages are mandatory.

Hard Skills

System ConfigurationHelp Desk SupportUser Acceptance Testing (UAT)Project ManagementServiceNowHR Operations

Other Skills

  • Collaboration
  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Analytical Thinking
  • Critical Thinking
Are you interested?

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