Head of Banking Operations

About the opportunity

We are now looking for a Head of Banking Operations with substantial experience in delivering banking operations on a global scale. You will be part of our Operations global senior leadership team on a journey to build a cutting-edge service delivery organization. In a regulated environment with high expectations towards service excellence, deep banking expertise and process excellence are the foundation of our success.

In this role, you will:

• Lead and develop teams of dedicated professionals in order to deliver best-in-class global banking operations across payments & reconciliation, card, credit/dunning & collections, account & customer data, garnishments, p-accounts, and insolvencies.
• Ensure to have a proper outsourcing strategy with our Partner, and reach the performance in line with SLAs.
• Identify process needs and remedies to meet business goals and performance objectives, partner with all relevant N26 departments and operational leadership to further develop our banking team to ensure that our teams have the processes available to them at all times and on all channels to create a life-enhancing service experience.
• Establish and further develop a team of banking operations experts by investing heavily in process excellence, certification, as well as onboarding world-class banking experts.
• Work closely with the Global Operations Service ( Change, Learning experience, Digital operations and Quality control) to support the Banking Operations strategy to deliver trusted and innovative operational excellence.
• Using a data-driven approach, refine and further develop key metrics to measure quality and efficiency of our banking processes and services.
• Improve end-to-end process efficiency and excellence of our banking operations for existing and new markets and find opportunities to explore and implement new technologies that harness the full potential of our systems to a world-class level, leveraging automation where possible.
• Establish, maintain, and revise policies and procedures to further enhance our internal knowledge base.
• Contribute to the overall Operations strategy and the N26 service delivery approach.

What you need to be successful:

Background:

• You have extensive experience (at least 10 years) and a proven track record as a leader in European banking operations, including areas such as payments and legal compliance.
• You bring demonstrated people leadership experience, with a track record of building and leading high-performing banking teams.
• You bring an innovative and customer-oriented mindset and a strong delivery mentality with a focus on execution. The customer is always at the forefront of your mind, and your entrepreneurial spirit will help us delivering best-in-class banking services.
• You have excellent stakeholder management skills with an ability to connect at all levels of an international organisation.
• Comfort with both written and verbal communication. English language proficiency is a must, additional languages relevant to our markets are a plus.
• Ability to monitor and analyze data and use this to inform and guide your management decisions.
• You have successfully completed a banking apprenticeship and/or hold a university degree in business studies (with a major in Banking & Finance) or a related field.

Traits:

• Actively help yourself (and others) be successful.
• Continuously learn and challenge the status quo.
• Think globally, act locally.
• Strong bias for action.
• Give and receive open, direct and timely feedback.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• Come together with your team in the office for a dedicated day of teamwork each week, plus another day of your choice, and enjoy the flexibility of remote work the rest of the time. Some roles may require additional in-office presence.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are:

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.