Customer Service Representative (Remote)

Keller Executive Search is a leading executive search firm specializing in placing top-tier talent across industries. We take pride in our commitment to providing exceptional service to clients and candidates alike. As we continue to grow, we are looking for a Remote Customer Service Representative to join our team and ensure a seamless and professional experience for all stakeholders.

Position Overview

The Remote Customer Service Representative will be the first point of contact for candidates, clients, and partners, handling inquiries with professionalism and efficiency. This individual must possess strong communication skills, a customer-centric mindset, and the ability to manage multiple requests in a fast-paced environment.

Key Responsibilities

• Respond to client and candidate inquiries via email, phone, and chat in a timely and professional manner.
• Provide information about company services, job openings, and application processes.
• Support candidates through the application and interview process, ensuring a smooth experience.
• Troubleshoot and resolve customer concerns while maintaining a positive and empathetic approach.
• Maintain accurate records of interactions and transactions in the CRM system.
• Collaborate with internal teams to escalate complex issues and ensure resolution.
• Assist in scheduling interviews and coordinating communication between recruiters and candidates.
• Identify opportunities to improve customer service processes and enhance overall satisfaction.
• Uphold company values and represent the firm with professionalism in all interactions.

Requirements

• 2+ years of customer service experience, preferably in a professional services or recruiting environment.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities and a proactive approach to resolving issues.
• Experience using CRM systems, customer support tools, and Microsoft Office/Google Workspace.
• Ability to multitask and prioritize tasks efficiently in a remote work environment.
• High level of professionalism, patience, and empathy when dealing with clients and candidates.
• Self-motivated and able to work independently while collaborating with a virtual team.

Benefits

• Salary Range: $45,000 - $60,000 per year (based on experience and qualifications)
• Competitive benefits package, including health insurance, 401(k), and paid time off
• Remote work flexibility with a supportive, collaborative team culture
• Opportunities for career growth and professional development

Equal Employment Opportunity and Non-Discrimination Policy 

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. 

Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. 

Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.  

Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. 

Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. 

E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. 

Privacy and Pay Equity: 

• California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com. 

• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. 

• Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. 

State-Specific Information: 

• Rhode Island: We do not request or require salary history from applicants. 

• Connecticut: We provide wage range information upon request or before discussing compensation. 

• New Jersey: We do not inquire about salary history unless voluntarily disclosed. 

Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. 

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. 

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. 

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.