Customer Operations Advisor

Are you someone with a keen eye for detail? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you!

Why Join Logistics UK?

At Logistics UK, we are at the heart of the transport industry, providing expert support and solutions to keep businesses moving. Our Customer Operations Team is looking for a Customer Operations Advisor to help ensure seamless service for our members and colleagues. This is your chance to make an impact in a dynamic, supportive team while gaining valuable industry experience.

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities

• Be the go-to expert for customer queries, contracts, and renewals.
• Manage and support contract administration, ensuring high service levels.
• Collaborate with internal teams and customers to ensure smooth operations.
• Run reports and monitor invoices using our bespoke systems.
• Maintain and update customer records, ensuring accuracy and efficiency.
• Assist with digital equipment configuration and dispatch.

Requirements

• Customer-focused with excellent communication skills.
• Confident phone manner – you love speaking to people and solving problems!
• Strong IT skills (Word, Excel, CRM databases).
• Organised, reliable, and a true team player.
• Ability to adapt and thrive in a fast-moving environment.

Benefits

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind