Offer summary

Qualifications:

Bachelor's degree in computer science or related field., 4+ years experience as a ServiceNow developer., Expertise in CMDB configuration and CSDM., Experience with JavaScript, XML, HTML..

Key responsabilities:

Develop and configure ServiceNow solutions.

Collaborate to define, analyze, and document requirements.

Job description

Description

AVER is a fast-growing SDVOSB that has achieved significant revenue growth over the past 5 plus years with much of our work focused on Data Analytics, Mission Support, IT Modernization and Biometrics. AVER is seeking a ServiceNow Developer for the technical analysis, design, development, testing, implementation, and post implementation support for ServiceNow projects, enhancements, and fixes to support our Federal Client. The developer will work with members of the Applications team, business users, and external vendors to design, implement, test, and deploy enhancements, fixes, and configuration changes needed to support the enterprise. Daily activities will include developing solutions within ServiceNow in global platforms or scoped applications, assisting with the integration of other apps/tools with ServiceNow, limited system administration, report development and testing of the product and its sub-modules. Join a collaborative team who values AVER’s mission, focus, and culture of delivering exceptional client service with great people and transformative technology solutions that ensure Government mission success.

Responsibilities Include:

Support the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Customer Service Management (CSM), IT Service Management (ITSM), Discovery, Project, Reporting, and SLAs
Collaborate with team members to define, analyze, understand, and document business and technical requirements
Participate in and support ServiceNow version upgrades
Offer technical solutions to address requirements, evaluate alternate solutions, and perform analysis to determine technical courses of action
Partner with lead architect on projects, driving the design, creation, testing, and delivery of technical functionality
Create technical architecture, design, and user guide documentation
Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Lead, author, and contribute to IT related, technical processes reviews, postmortems, and continual process improvement
Create estimations on the effort required to produce ServiceNow functionality
Education Requirements:
Bachelor’s degree in computer science, Information Systems, or other technically relevant degrees

Education Requirements:

High School Diploma or GED required

Experience Requirements:

4+ years of experience as a ServiceNow developer or hands-on configuration experience in ServiceNow
Expertise with CMDB configuration and the Common Service Data Model (CSDM)
Experience with JavaScript, XML, HTML Familiar with LDAP, MS Active Directory, ADFS Integration (interfacing) of enterprise software systems preferred
Proven experience working with the ServiceNow Platform developing/configuring ServiceNow solutions in multiple environments; CSM, ITSM, SPM, ITOM, ITBM & ITAM
Desired Requirements: (Not required, desired by team)
Ability to write well designed, testable, efficient code to support varied and more complex IT solutions
Perform all necessary discoveries and fact-finding to fully understand more complex business problems and opportunities. Translate requirements into appropriate code, workflows, and reports
Understanding of Customer Service Management, IT service management, and common service level agreement measurements
Can identify, understand, document, and create functionality aligning with customer value streams
Can produce level of estimates and basic deployment plans for ServiceNow functionality Strong organization and time management skills while working in a rapid software development environment
Excellent collaboration skills and can effectively work in a team environment. Must be able to identify and learn new technologies quickly
Provide strong technical expertise and collaborate with other IT specialists to rapidly develop and deliver thoughtful solutions that meet changing business needs.
Collaborates with internal and external stakeholders on designs to ensure the final product is what was architected or designed
Experience in implementing scoped applications into client instances
Jira/Confluence and Agile practice knowledge strongly preferred. Strong communication skills both written and verbal

Location:

REMOTE or HYBRID (If local to Washington, DC - in office 1 day per month)

Security Requirements:

Ability to obtain and maintain a government clearance (Public Trust)
This role supports a government agency which requires U.S. citizenship

About Us:

AVER, LLC is a Data & Digital Transformation company that delivers exceptional client service with great people and transformative technology solutions to enable Government mission success. We provide customers with specialized technical skills and deep subject matter expertise focused on Homeland Security, Biometrics, Law Enforcement and Healthcare domains to meet the complex mission challenges today and tomorrow. We are a verified Service-Disabled Veteran-Owned Small Business (SDVOSB) that strives to provide a customer-centric experience building trusted partnerships with our clients and people.

AVER is an Equal Opportunity Employer/Veterans/Disabled

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