Curai Health is an AI-powered, virtual multispecialty primary care clinic on a mission to improve access to care at scale. As the pioneer in deploying machine learning into clinical workflows, Curai Health enables its dedicated, specially trained clinicians to deliver primary care to more people at a fraction of the cost. Easy-to-use and convenient, Curai Health partners with insurers and health systems to keep patients engaged in their care over time, improving health outcomes and reducing costs.
Our company is remote-first and we consider candidates across the United States. Our corporate office is located in San Francisco.
Manager, Provider Operations at Curai
We are seeking a highly motivated and detail-oriented dynamic Manager, Provider Operations, to lead credentialing, recredentialing, licensing, and provider payer enrollment. clinician scheduling and accreditation functions supporting our clinician network of employed and contracted clinicians. The successful candidate will have a strong background in healthcare operations, a proven track record of managing provider-related processes, in-depth knowledge and experience in building and scaling the onboarding, credentialing, licensing and enrollment functions necessary to support the medical group at scale, including accepting delegation of those functions from health plans and health systems. Additionally, we are seeking a leader with extensive experience in pursuing and maintaining NCQA accreditation (e.g., credentialing, PCMH, disease management, etc).
Who You Are
None of these individually are hard requirements but they do describe the type of folks that we think would be most effective and happy at Curai. You…
• You have demonstrated success leading in a fully remote work environment and effectively collaborating cross-functionally.
• You value a team-based approach and welcome collaboration across departments, roles, and areas of functional expertise
• You are curious about AI enablement and open to rethinking ways in which we work to incorporate new and rapidly developing technologies.
• You take initiative and are adaptable to the dynamic needs of an early-stage and growing organization
• You are a strong communicator who seeks to foster collaboration in a positive and respective team culture
• You are willing to lead by example and are willing to “roll up your sleeves” to aid in balancing leadership accountabilities while aiding the team in daily deliverables
• You are comfortable working in a 24x7x365 care delivery organization and are willing to work outside of traditional business hours when required by the needs of the medical group.
What You’ll Do
• Provide guidance, mentorship, and support to the provider operations team, fostering a culture of collaboration, innovation, and excellence
• Leads operations supporting the provider network, including credentialing and licensing strategy, payer enrollment, continuous monitoring, accreditation, and scheduling functions
• Lead and support efforts related to maintaining NCQA and other required accreditation. Conduct internal audits and assessments to identify gaps and implement corrective actions when necessary.
• Responsible for developing, implementing, and maintaining the ability to successfully accept delegated functions from health system and health plan partners (e.g., delegated credentialing)
• Responsible for monitoring and maintaining compliance with regulatory requirements supporting medical group operations
• Develop and maintain key performance indicators for provider operations and provide regular reports to leadership on credentialing, enrollment, licensing and accreditation compliance metrics
• Collaborate with cross-functional teams to drive operational efficiency, incorporation of AI tools and technology to drive workflow innovation, and to support a high-functioning medical group of the future
• Work cross-functionality to evolve clinician onboarding process to ensure high touch experience for new clinicians and on-time start dates.
• In partnership with People Operations, Medical Staff Leadership, and Operations colleagues, build and maintain strong and respectful working relationships with clinicians to drive job satisfaction and retention.
What You’ll Need
• Bachelors degree required
• 7+ years experience in provider operations or medical group operational functions, with specific experience in credentialing, re-credentialing, licensing regulations, payer enrollment and ongoing monitoring functions. 5+ years people leadership experience and comfort working in matrixed environment
• 5+ years experience with NCQA accreditation, including demonstrated success in leading functions to obtain and maintain accreditation
• 3+ years experience with provider scheduling and onboarding in ambulatory or telehealth setting is highly preferred
• Experience in working with high-growth organizations and rapidly expanding medical groups is highly preferred.
• CPCS (Certified Provider Credentialing Specialist) and/or CPMSM (Certified Professional Medical Services Management) preferred
• Proficient in using credentialing and enrollment software systems, as well as typical business software suites (e.g., Google Workplace, Microsoft Office Suite, etc)
• Experience leading in dynamic, fast-paced environment is highly preferred
• Experience and comfort working in technology-enabled and cutting-edge environment are highly preferred
What We Offer
• Culture: Mission-driven talent with great colleagues committed to living our values, collaborating, and driving performance
• Pay: Competitive compensation and stock
• Wellness: Unlimited PTO, flexible working hours and remote working options
• Benefits: Excellent medical, dental, vision, flex spending plans, and parental leave
• Financial: 401k plan with employer matching
The annual base salary range for this position is between $125,000-150,000 annually. Stock grants also play a key part in any offer, they increase your overall compensation package significantly based on company success. Please note that the base salary range is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location.
Curai Health is a startup with a small, but world-class team from high-tech companies, AI researchers, and practicing physicians, to team members from non-traditional career paths and backgrounds. We also have research partnerships with leading universities across the country and access to medical data that facilitates research in this space. We are a highly collaborative, data-driven team, focused on delivering our mission with funding from top-tier Silicon Valley investors including Morningside, General Catalyst, and Khosla Ventures.
At Curai Health, we are highly committed to building a diverse and inclusive environment. In keeping with our beliefs and values, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. To promote an equitable and bias-free workplace, we set competitive compensation packages for each position and do not negotiate on our offers. We are looking for mission-driven teammates, who embody our core values, and appreciate our transparent approach.
