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Sales Coordinator, First Year Abroad and Gap

Offer summary

Qualifications:

Minimum 2 years in sales or customer service., Excellent verbal and written communication skills., Proficient in Microsoft Suite., Knowledge of education or travel industry is a bonus..

Key responsabilities:

  • Achieve sales targets for Gap programs.
  • Guide students through application process.

CIEE Council on International Educational Exchange logo
CIEE Council on International Educational Exchange https://www.ciee.org
501 - 1000 Employees
About CIEE Council on International Educational Exchange
A nonprofit, non-governmental organization, CIEE is the country’s oldest and largest nonprofit study abroad and intercultural exchange organization. Since 1947, CIEE has helped thousands of people gain the knowledge and skills necessary to live and work in a globally interdependent and culturally diverse world by offering the most comprehensive, relevant, and valuable exchange programs available. CIEE operates 67 study centers in 45 countries that support more than 286 study abroad programs for 10,000-plus students from 340 U.S. colleges and universities annually. In 2015, CIEE launched its innovative Open Campus model – an affordable, flexible academic programming option that allows students to design their ideal international experience in multiple locations during one semester – at CIEE Global Institutes in Berlin, London, Paris, and Rome. As the largest sponsor for U.S. Department of State J-1 Visa programs, CIEE also helps nearly 35,000 international students participate in U.S.-based exchange programs each year. CIEE programs and services span study abroad, teach abroad, international faculty training, and various specialty and custom programs for secondary, post-secondary, and international students.
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Job description

 
 
Position:     Sales Coordinator, First Year Abroad and Gap
Reports to:  Sales Manager, First Year Abroad and Gap 
Department: High School Outbound 
Location:    Remote, Wyoming, Colorado, New Mexico, North Dakota, South Dakota, Nebraska, Kansas, Oklahoma, Texas, Louisiana, Arkansas, Missouri, Iowa, Minnesota, Wisconsin, Illinois, Indiana, Michigan, Kentucky, Tennesse, Mississippi, Alabama, Georgia, Florida

Who we are: 

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:  

  • You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
  • You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
    • Paid time off and Parental leave
    • Gym Reimbursement Program
    • Employee Assistance Program
    • Short-term & Long-term Disability
    • 6 floating Fridays (based on our eligibility rules)
    • CIEE Study Abroad and TEFL Program discounts
    • 403(b) Retirement Plan with employer contribution
    • Insurance Coverage (life, travel, medical, dental, and vision) 
    • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
    • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
  • You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 29 countries.  Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.


Who you are: 

As a Sales Coordinator for First Year Abroad and Gap programs, you will champion the life changing experience of studying abroad to students who are graduating or who have recently graduated from U.S. high schools. You will generate excitement for First Year Abroad and Gap programs. You will work closely with applicants and their families through the entire application and pre-departure process. You will manage your application pipeline, and strive towards student enrollment goals through timely, targeted outreach to students and parents. For First Year Abroad, you will also guide students to through their transition from First Year Abroad to their home university, which includes college matriculation, financial aid, and scholarship tasks.
You have an eye for detail to ensure students are adequately prepared for travel, while grounding your work in the overarching goals and outcomes of studying abroad. You enjoy talking to students and parents and working hard towards a sales goal.

 

What you’ll do: 

  • Achieve aggressive sales targets for CIEE’s post-high school graduation portfolio including First Year Abroad and Gap.
  • Complete a high volume of outbound calls daily to leads and applicants.
  • Coach students and families through the application process, including matriculation and financial aid via the Academic Home/School of Record for First Year Abroad.
  • Communicate with students and their families about application requirements, program acceptance, pre-departure preparedness, and offering frequent and timely updates.
  • Provide pre-departure travel advising and give accurate information about how the First Year Abroad or Gap experience fits into students’ post-secondary academic journeys.
  • Host webinars for students and families, presenting to large groups at a time.
  • Represent CIEE at school and industry events, generating leads and converting them to open applications post-event.
  • Review and accept student applications in a timely manner.
  • Use the CRM system Salesforce to prioritize your enrollment pipeline and meet enrollment goals.
  • Provide phone coverage for the department’s customer service line.
  • Prepare and update pre-departure information, including readings and orientations.
  • Other duties as assigned.

What you’ll bring:

  • A minimum of 2 years of demonstrated sales, customer service, or college admissions experience.
  • Excellent verbal and written communication skills.
  • Ability to navigate challenging conversations.
  • Language skills in Spanish, Mandarin, or Arabic are a plus.
  • Experience working with diverse high school students is a plus.
  • Proficient skills in Microsoft Suite and a willingness to learn new applications are required.
  • Strong organizational skills and attention to detail are required.
  • Flexibility to work some evening hours during heavy selling seasons.
  • Knowledge of the education, travel, or work abroad industry is a bonus.
  • Willingness to be a flexible team player, ready to jump in and do whatever it takes to get students prepared to travel.
  • Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.

Location Requirements:

The position is available to candidates residing in Alabama, Arkansas, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Dakota, Nebraska, New Mexico, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, and Wyoming.


Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply. 

Due to federal regulations, a reference and background check will be conducted as a condition of employment.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
Welsh
Check out the description to know which languages are mandatory.

Hard Skills

Organizational StructureOutbound CallsSoftware SuiteProcess ManagementMicrosoft Dynamics CRMHispanic And Latino Culture

Other Skills

  • Customer Service
  • Sales
  • Communication
  • Problem Solving
  • Teamwork
  • Physical Flexibility
  • Detail Oriented
Are you interested?

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