Implementation Consultant

This is a remote position.

About Us

At Genesis Digital Solutions, we help companies innovate and thrive in the digital world. We are a team of technology and IT consulting specialists committed to excellence and making a real impact on our clients' projects. If you're looking for a dynamic environment where you can grow and contribute to cutting-edge technological solutions, we want to meet you!

What You’ll Do

• Provide post-sales services for software implementation, including scripting, upgrades, and migrations.
  
• Collaborate closely with customers and project teams to ensure all deliverables are executed successfully, on time, within budget, and with high quality.
  
• Quickly build trust and confidence with customers, maintaining a high level of technical knowledge and excellent service.
  
• Gather requirements for solution delivery, ensuring a deep understanding of customer use cases, commands, and parameters.
  
• Lead onsite project workshops and consultations with customers.
  
• Provide clear, customer-facing technical documentation, including Acceptance Test Plans.
  
• Write high-quality scripts required for solution delivery, migration, and data import.
  
• Track issues, action items, and provide troubleshooting support throughout the project lifecycle.
  
• Deliver onsite and/or remote product training to customers.
  
• Conduct knowledge transfer to handoff the project to technical support.
  
• Act as a liaison between the customer, sales, engineering, and technical support teams.
  
• Contribute to the development of best practices for the services team.
  

What We’re Looking For

• Bachelor’s degree in Computer Science, Computer Engineering, or related technical discipline (or equivalent combination of education and experience).
  
• A minimum of 3 years of experience in a customer-facing role, implementing complex software solutions.
  
• Excellent communication, facilitation, and organization skills.
  
• Strong desire to learn, tackle new challenges, and grow into roles with increasing responsibility.
  
• Demonstrated ability to influence customers and internal stakeholders with credible knowledge and persuasive skills.
  
• Strong written and oral communication, time management, and presentation skills, with the ability to negotiate and collaborate effectively.
  
• Ability to work independently within virtual teams across multiple time zones.
  
• A positive attitude, strong work ethic, and the ability to manage customer expectations.
  
• Strong analytical problem-solving skills and expert troubleshooting abilities.
  
• VM, Unix/Linux, and Unix shell scripting skills.
  
• Experience with JavaScript, Python, Perl.
  
• Strong knowledge of SQL and relational data models.
  
• Experience working with security architectures, firewalls, networking protocols (TCP/IP, UDP, etc.), and telecommunications standards.
  
• Prior experience with Cloud Computing concepts (AWS, GCP, Microsoft Azure).
  
• Experience working with BSS/OSS systems and understanding of complex deployment architectures.
  
• Willingness to work flexible hours and travel internationally up to 25% of the time.
  
• Proficiency in spoken and written English.
  

Nice to Have

• Database deployment and administration experience (Oracle, MySQL, MongoDB).
  
• Experience with Ansible and YAML.
  
• Telecoms or Cable Operator experience.
  
• Experience with monitoring tools (MRTG, Nagios, Cacti, Sniffer).
  
• Experience working with REST APIs, SOAP APIs, and software integrations.
  
• Familiarity with load balancing, HTTP server setups using NGINX, HAProxy.
  
• Exposure to OpenLDAP, ElasticSearch, Kibana, Kafka, and Postman.
  
• Experience with containerized solutions using Kubernetes and Docker.
  

What We Offer

• A workplace that values innovation and personal growth.
  
• Opportunities to work on high-impact projects.
  
• Flexible hours and remote work options.
  
• Support for professional development, including training and certifications.
  
• Health and life insurance.
  
• 25 days of annual leave