Salesforce Administrator (based in Malaysia)

Virtuozzo is the leading provider of virtualization and cloud infrastructure software that enables service providers, ISVs and enterprises to deliver secure, robust and highly-performant virtualization, software-defined storage and hyperconverged platforms for applications and cloud services

The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our platforms, joining a small Global Team reporting to the Director of Revenue Operations.

In addition, the successful candidate will have a record of success in improving processes and adoption using the Salesforce and CPQ platforms. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes.

This is an exciting opportunity for a Salesforce Administrator to support a complex and dynamic implementation within a fun, fast-paced, and growing organization.

If you love to build solutions on Salesforce, we should talk!

Responsibilities

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Creating and Managing Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, lightning apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Change requests completed on time
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Comfortable with dealing with large data volumes

Requirements

• At least 2 years’ experience as Salesforce Administrator
• Experience with configuring Salesforce CPQ and Advanced Approvals
• Fluency in English, both written and spoken
• Commercial experience and understanding of Sales Processes
• Positive and can-do attitude
• Detail and customer orientated with good multitasking and organizational ability
• Must be able to maintain objectivity, demonstrate diplomacy and tact in all situations
• Understanding of Salesforce best practices and functionality
• Problem solver and detail orientated
• Excellent organizational and time-management skills
• Experience absorbing information quickly from a business perspective and translating this into technical requirements
• Experience with Account Engagement Preferred

Knowledge and experience in any of the following is a plus

• Salesforce Certifications (especially Salesforce Administrator)
• Previously used Salesforce as an end user
• Salesforce Billing experience