Job description

Join us in changing an entire industry

We need you to help us shape the future of air freight! At cargo.one we believe that we can only win as a team, and we want you to have an impact with us :)

🏆 What’s the opportunity?

cargo.one is the leading digital platform for air freight bookings, enabling forwarders to compare and book air cargo capacity real-time and giving airlines wide-reaching customer exposure with an unrivaled digital experience. We are proud to have products that bring value to our partners and which our customers love to use.

As a Partner Operations Specialist (PO) you’ll play a crucial role in coordinating the connection between our demand (freight forwarders) and supply (airlines, GSAs). You’ll drive the success of our partners, including carriers like American Airlines, Air Canada Cargo, and Lufthansa Cargo, among many others, by supporting their digital transformation with cargo.one. Additionally, you will work closely with our most trusted enterprise partners to ensure their needs are met, fostering a synergy between supply and demand when it comes to the ultimate platform experience.

Join us now and transform the way airlines sell cargo!

🌍 You can work from (almost) anywhere in Europe, but ideally you are based in Berlin 🐻🇩🇪. We are a remote company with a HQ in Germany, but regularly meet in person, too.

🎬 A snapshot of what you will be doing here:

Own relationships: develop and maintain strong relationships with local airline stakeholders in EMEA (airline sales teams and general sales agents) and onboard, train and guide them through their digital transformation journey.
Monitor and improve performance: analyze reports and market trends to monitor the quality of supply and operational performance of our partner airlines. Identify and implement improvement areas to enhance their digital selling capabilities.
Collaborate internally: work closely with internal stakeholders, such as product and integration managers, to find creative and scalable solutions and proactively improve the service level of our airline partners and the freight forwarders’ experience using cargo.one.

🕵 We are looking for someone like you if:

You have 2+ years experience in a customer facing role such as customer success or operations and project management skills.
You are a data wizard, proficient in analyzing data and trends and drawing conclusions (skills with databases, SQL, a programming language are a significant plus).
You are curious and driven to help our partners succeed.
You are characterized by excellent communication and presentation skills in English and the ability to build strong long-term value-driven relationships with various stakeholders.
You possess an entrepreneurial drive and the ability to be creative, roll up your sleeves, take initiative and take risks in a fast-paced and challenging environment.

❤️ We think you will love working here if:

You value building great relationships and trust with your team and managers.
You see working remotely successfully as a pioneering challenge which is constantly evolving.
You thrive in a fast-paced work environment.
You get a kick out of automating manual processes and helping cargonauts save time.
In everything you do, you take ownership and get a kick out of exceeding expectations.
When faced with the choice, you’d rather opt for the ambitious to ensure you grow, than take the easy option.
You see the value of giving and receiving feedback and incorporate this into everything you do.
You are not afraid to voice your opinions and like using data to back them up.

✨ We are currently offering the following benefits globally:

Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. in addition to the laptop that we will have delivered to you prior to your starting date.
Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and also have opportunities to meet as a team. Click here to watch a video from one of our early offsite events.
Unlimited co-working options through our partner desana all around the world.
Bloom: premium digital mental health care for remote teams.
24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves.
Permanent full-time employment through our partner Remote.com in case you are based outside of Germany.

🤔 What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

📚 Curious to Know More?