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Client Support Associate

Remote:

Full Remote

Contract:

Full time

Salary:

38 - 38K yearly

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree in business or related field, Strong interpersonal and communication skills, Ability to analyze complex data, Proficient in Microsoft Office.

Key responsabilities:

Respond to inbound calls, emails, and chats
Interpret financial data and assist with budgeting

Billhighway Financial Services SME https://www.billhighway.co/

51 - 200 Employees

See all jobs

Job description

Client Support Associate
Empowering our Clients

re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.

Why people love working here:

Focus on personal and career development.
Competitive salary, benefits, and other forms of compensation.
Fresh approaches to using familiar skill sets and areas of expertise.
Caring, capable leaders.
Thriving culture powered by hybrid and remote team members.
Our vision: Provide powerful solutions that help our non-profit clients improve the world.
Our core values: Initiative, Collaboration, Reliability and Stewardship.

This role: A day and week in the life…

Respond to inbound calls, emails, and chats from administrators and members of client organizations.
Interpret financial data, explain billing statements, and assist with fun collection, budgeting and financial management.
Collaborate with other departments to resolve customer issues
Master re:Members products and provide appropriate resources, including leading training webinars.
Advocate for customers by submitting improvement ideas and supporting other departments through projects and events.

This role: You will be successful in this role if you…

Earned a bachelor’s degree in business, information systems, or related field.
Strong interpersonal, oral, and written communication skills are essential.
Ability to analyze and explain complex data in an easy-to-understand manner.
Strong computer skills including navigating the web and Microsoft Office (Word, Excel, PowerPoint, Etc)
Able to work effectively in a TEAM environment, embrace feedback, and prioritize customer satisfaction.

Eligible candidates reside in one of these states: CA, MD, MI, VA

Compensation
Starting Rate: $20/hour

This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.

Benefits