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Client Services Director, RCG, USA

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Salary: 
140 - 160K yearly
Experience: 
Expert & Leadership (>10 years)
Work from: 

Offer summary

Qualifications:

Extensive account development and delivery management experience., Experience in Salesforce Commerce Cloud or retail industry., Strong project delivery skills in agile environments., Prior senior leadership experience in consulting..

Key responsabilities:

  • Establish and maintain OSF's footprint within assigned accounts.
  • Drive business development and customer satisfaction efforts.

OSF Digital logo
OSF Digital Information Technology & Services Large https://osf.digital/
1001 - 5000 Employees
See all jobs

Job description

OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and nearly 2200 employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in business transformation, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well-known firms across the globe; and every day, we create meaningful customer experiences. We believe that when we unite as one team and pursue one shared vision, that we can revolutionize how our customers work. We are built on Six Core Values: 1) One team; 2) Results Anywhere; 3) Outperform; 4) OSF Excellence; 5) Driven By Change and; 6) OSF Strong.


As a Client Services Director, you are a subject matter expert, bringing a wealth of business development and strong capability to your clients across our Canadian portfolio of clients.

The main responsibilities of this combined account development and delivery role include representing OSF’s services and products at your assigned accounts, helping set strategic direction, delivering programs, leading/coaching cross-functional teams, driving sales, and leading account strategy.


Responsibilities:


  • Establish, maintain, and build OSF's footprint within assigned account(s).
  • Build credibility as a trusted advisor with VP and C-Level clients.
  • Work with clients to define and implement solutions that align with their vision and objectives.
  • Partner with clients to influence strategic direction and identify ways OSF can help achieve their objectives.
  • Drive business development and contracting processes, ensuring profitability.
  • Collaborate with Delivery Center leads to determine the appropriate engagement approach and scope.
  • Own the overall customer satisfaction survey scores.
  • Maintain awareness of industry trends and best practices.


Requirements

  • Extensive account development and delivery management experience.
  • Preferred experience with Salesforce Commerce Cloud or e-commerce or in the Retail, Consumer Goods (RCG) industry within the Salesforce ecosystem.
  • Strong delivery skills, leveraging previous program management expertise.
  • Prior experience in a senior leadership role in a consulting environment.
  • Advanced project delivery skills across technical, business transformation, and strategic programs, including program management in both waterfall and agile environments, with a focus on Salesforce-centric solutions.
  • Excellent negotiation, conflict management, problem-solving, and decision-making skills.
  • Previous P&L responsibilities are an asset.
  • Experience managing account commercials, including pricing, profitability, and contracts.




Benefits

We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work-from-anywhere company wherein most of our staff globally work remotely! What matters to us is not “where” you work, but “what” you deliver! OSF Digital places a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all.


OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.


We will consider qualified applicants with arrest and conviction records as part of a fair and individualized assessment in accordance with the Los Angeles County Fair Chance Ordinance. This ensures transparency in the hiring process and compliance with the ordinance, which promotes fair chances for applicants regardless of criminal history.


This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to OSF Digital. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. In California, Colorado, Hawaii, New York, and Washington, the standard base pay range for this role is $140,000-160,000 Annually. This base pay range is specific to California, Colorado, Hawaii, New York, and Washington and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for competitive benefits, individual and team performance awards, others. Actual amounts will vary depending on overall profile, experience, and location.



Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Program Management
  • Decision Making
  • Negotiation
  • Problem Solving
  • Collaboration
  • Coaching
  • Leadership

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