Registry Support Specialist 1

Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with cancer.  

The Registry Support Specialist I is responsible for the application support of Elekta registry software, third-party products associated with registry software, and support of the clients who benefit from their use. This position is responsible for inquiry handling (via phone/internet/fax/email), registry database maintenance activities, and upgrade support.

Responsibilities:

• Provide First-Level Support: Answer incoming customer calls and emails, offering basic troubleshooting and guidance.

• Document Interactions: Accurately document all customer interactions according to Elekta Registry Support policies and procedures.

• Identify Support Needs: Assess customer inquiries to determine if advanced support is required.

• Project Involvement: Participate in cross-functional projects to improve processes and efficiency.

• Issue Resolution: Troubleshoot a defined set of common issues.

• Team Membership: Actively contribute as a member of the registry support team.

• On-Call Support: Provide after-hours support to registry customers as scheduled.

• Credential Maintenance: Maintain required certifications from the National Cancer Registrars Association.

• Travel: Must be able to travel up to 10% of the time.

What you bring 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements

listed below are representative of the knowledge, skill and/or ability required. Employees must be able to read, speak, write

and comprehend the English language.

• Minimum five years of experience in hospital cancer registry operations.

• Possession of Professional Cancer Registry Certification (CTR/ODS credential).

• At least three years of gained or previous experience with Elekta registry products (METRIQ).

• At least four years of customer support experience or equivalent.

• Exceptional verbal and written communication abilities.

• Strong customer interaction and communication skills.

• Proven ability to troubleshoot basic registry software issues.

• Strong interpersonal skills for effective customer interaction and teamwork.

• Adherence to established practices and procedures.

• Proficiency in cancer registry standards.​

• Fluency in additional languages (French, German, Dutch, Spanish, Italian, or Chinese) preferred.

• College degree or equivalent registry experience required.

What you’ll get 

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care.  In addition to this, Elekta offers a range of benefits.  

What we offer:  

• Opportunity to work with a proactive and supportive team

• Hybrid work option (you are required to work on location at least 3 days/week) 

• Excellent Medical, Dental and Vision coverage 

• 401k, paid Vacation and Holiday 

• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account 

• Opportunity to work on cutting edge in medical advancement. 

• Close-knit company culture 

• Upward mobility 

How to proceed? 

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic. 

The US base salary range for this position is $60,000 - $85,000.  

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.