Manager, Program Manager (remote)

The Manager, Program Manager is a key member of the team who is responsible for managing complex programs with multiple cross team integration points using multiple methodologies. The PM Leads shaping the approach to the program to get the desired outcomes through delivery, displays the leadership, knowledge, and negotiation skills to proactively address impediments, risks and issues directly with internal and external stakeholders. This leader must be able to reflect the company's strategy managing the program, mentors others on agile and project management methodology, drives toward continuous improvement and support other project managers and scrum masters.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Ensures proper alignment with stakeholders while building consensus and support for program.

• Works as a trusted advisor with the stakeholders to shape requests and influence decisions with innovative or best-practice recommendations at all levels of the organization.

• Coaches the team on how to use Agile practices at a pace that is sustainable and comfortable for the team and organization.

• Can identify the appropriate level of granularity that satisfies visibility and control needs.

• Articulates complex concepts, schedules and inter-dependencies in a consumable way for stakeholders.

• Able to negotiate and manage constraints.

• Effectively extracts potential risk/impediments from team members' updates.

• Understands the project goals and the project's operating environment well enough to predict risks/impediments.

• Able to strategically escalate well-defined issues/risks/impediments to appropriate decision-makers. Less strategic items are handled within the team.

• Remains effective even when information is unclear or limited guidance is available.

• Addresses ambiguity in project goals, objectives, deliverables, and quantifiable success criteria.

• Monitors future work to proactively adjusts plan and resource focus and looks for trends to foresee scheduling challenges.

• Proactively creates processes and deliverables that are fit for purpose.

• Able to determine how variances to spend impact fiscal year budgets, the long-range plan, and the project/program budget.

• Excels at learning new skills/concepts and can share and coach team members.

Additional management skills include:

• Manages the performance of managers/professional staff through goal setting, ongoing assessment and experienced coaching.

• Leverages the performance management cycle to motivate subordinates and support achievement of objectives; coaches’ other managers.

• Accountable for the performance of projects within the portfolio through subordinate managers.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Seven (7) ore more years of IT work experience, including seven (7)or more years managing projects and at least 3 years of leadership experience

• Five (5) or more years of Agile experience and one (1) year of mentoring/coaching required

• Prior knowledge and experience with Case Optimization - highly desired

• Three (3) or more years of people leadership required

• Prior experience with Salesforce - highly desired

• Prior experience working within the healthcare field - desired

• SAFe Agile experience recommended

• Related certification preferred

• Bachelor’s degree in Business, Management, Information Systems or Engineering; or equivalent work experience

Advanced Level Understanding of:

• Agile and waterfall methodologies, values, and procedures

• Large scale, technically complex projects

• Strong analytical and problem-solving skills with a high attention to detail

• Customer Operations, Call Center Operations

• Relevant business software (e.g. Microsoft Office applications, Clarity, MS Project, Team Foundation Server, Jira)

• Possesses the ability to balance a willingness to engage with ideas different from their own, encouragement of others to express divergent perspectives, the capability to influence, conflict management, and teamwork.

• Highly adaptable to changing environment.

• Situational awareness of when to listen and when to be assertive.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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