At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Senior Conversational AI (Artificial Intelligence) Designer is responsible for leading efforts in applying knowledge of human capabilities, technology, industry design best practices and standards to create user interfaces for high complexity and strategic initiatives in virtual assistants. As a Senior Conversational AI Designer, you will drive strong cross-functional collaboration, interpersonal relationships, and business outcomes in service of Allstate customers, consumers and employees.Key Responsibilities:
Designs highly complex conversational AI design product(s) independently and directs design execution of other conversational AI designers.
Develops innovative conversational AI design solutions and systems to support strategic business unit objectives using human-centered design methods.
Possesses in-depth knowledge of conversational AI design, User Experience (UX), Customer Experience (CX), and technical standards. Applies those standards to achieve business results while keeping up with latest industry trends.
Exhibits in-depth knowledge of the conversational AI design and business and uses that to enhance business operations across the enterprise.
Oversees the conversational AI design process across multi-disciplinary teams, helping educate all UX designers on how to collaborate with other disciplines.
Models how to use human-centered design approaches to frame conversational AI design problems, uncover patterns, discover opportunities, and visualize concepts.
Determines and coordinates conversational AI design work priorities and timelines for work within program area; communicates delivery dates.
Contributes to Allstate business and conversational AI design strategy using deliverables such as flow diagrams and prototypes using industry software like Figma, Mural, Visio and Voiceflow.
Uses conversational AI design experience, innovation and judgment to make decisions that may be based on partial information and leads discussions to reconcile trade-offs between design and business requirements.
Fosters a team environment, builds conversational AI design consensus, and builds cross-functional relationships between teams.
Collaborates within product teams – assesses and prioritizes conversational AI design opportunities, constraints, and features – advocating for the end user of voice and chat.
Clearly articulates a conversational AI design point-of-view, considering the perspective of all related parties and aligns the team on a path forward.
Demonstrates their passion and knowledge about conversation design, AI and information architecture.
SUPERVISORY RESPONSIBILITIES
This job does not have supervisory duties.
EDUCATION AND EXPERIENCE
4 year Bachelors Degree (Preferred)
5 or more years of experience (Preferred)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
CERTIFICATIONS, LICENSES, REGISTRATIONS
No Certification, License or Registration is required for the job.
FUNCTIONAL SKILLS
Experience with complex transactional business models in conversational AI design
Excellent communication, organization, and time management skills
Expert in MS Office suite, MURAL and conversational AI design programs such as Visio, Voiceflow, Omnigraffle, Figma, Amazon Connect, Lex and/or ChatGPT and the ability to produce chat and/or voice prototypes is a plus
Solid knowledge of Voice and/or Chat Conversational AI Design
#LI-AT2
Skills
Compensation
Compensation offered for this role is $92,560.00 - 166,465.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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