Third Party Relationship Manager Senior (Legal Operations)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Third-Party Relationship Manager Senior, you will enable USAA's third-party risk management/procurement strategies and program pillars of managing risk, strengthening operational efficiency, driving Enterprise value, and delivering exceptional customer experience through effective relationship management of multiple third-party relationships. This job resides in a line of business or a staff agency (CoSA) and requires continuous engagement and collaboration with other third-party roles as defined by the policy (i.e., Category Managers) within the CoSA’s operating environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Responsible for effective and compliant management of multiple third-party relationships with inherent risks that can decrease or hinder the Enterprise’s ability to complete one area of the mission, damage reputation, or impair financial stability of the Enterprise such that capital strength or liquidity is impacted.

• Leverages extensive knowledge of industry laws and regulations along with approved USAA third-party risk management and procurement policies, standards, processes and controls, technology and tools, etc. to identify, measure, document, mitigate, and handle existing and emerging risks while diligently supervising third-party relationship compliance with USAA and regulatory requirements.

• Responsible for driving execution of required on-boarding activities ensuring third-party providers have required access to appropriate USAA systems, facilities, on-line resources, training, etc., with support from Procurement, Information Security, Compliance, etc. Ensures termination of relationships including removal of system and physical access to USAA assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.

• Drives the Inherent Risk Questionnaire (IRQ) process to assess risk profiles of third parties and ensure effective application of appropriate difficulty to lead risks through the duration of the relationship.

• Identifies, monitors, and leads action plans to address risk and performance issues/findings. Follow approved escalation processes to ensure timely issue resolution and completion of action plans. Assists leadership in preparing responses to regulatory inquiries involving assigned relationships.

• Partners with first line of defense (i.e., Business Risk and Control Advisors) and second line of defense partners (i.e., Risk, Compliance) to develop, implement and supervise operational controls that enable effective management and deliver encouraged performance from coordinated business processes (end-to-end USAA and third-party execution).

• Ensures contract documentation accurately reflects products/services provided via assigned third-party relationships and monitors third-party’s ability to deliver against contractual requirements and service level agreements. Supports the development of key performance indicators for the relationship. Monitors third-party relationships for Member complaints and levels of Member satisfaction. Reconciles and ensures payment of third-party relationship invoices, purchase orders and spend management.

• Champions effective collaborative partnerships with third-party suppliers and internal clients. Facilitates management routines and documents conversations between USAA partners and third-party relationships to gain alignment of approach to compliance with new or changing logs and regulations, strategic direction and road maps, risk appetite, etc.

• Identifies Enterprise value through analysis of the strategic objectives of sourcing a product/service to a third-party and evaluating the alignment with broader CoSA and Enterprise objectives; development of projections of future demand related to third-party relationships based on expertise in business, industry, and other trends.

• Serves as a mentor to peers and team members and acts as a resource for raised issues.

• May be required to perform the duties of a Third-Party Manager (TPM) in situations where there is a need to aggregate risk and strategic value of the Third Party across all the Third-Party Relationships with that Third Party at USAA (e.g. supplier has contracts with multiple USAA entities or CoSAs).

• Ensures risks associated with business activities are successfully identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of relevant supply chain management, vendor/third-party risk management, or operations experience in financial services, information technology, or related industry.

• 2 years of experience with relevant regulatory compliance, industry regulations and regulatory data sources such as Office of the Comptroller of the Currency (OCC), Federal Reserve Board, Consumer Financial Protection Bureau (CFPB), etc.

• Sophisticated knowledge of relevant business process(es) and regulatory compliance requirements.

• Sophisticated knowledge of supply chain management, budget controls, and project management.

• Experience analyzing and interpreting data.

• Strong communication skills with proven track record to influence solutions across all organizational levels.

• Strong attention to detail in third-party relationship management.

What sets you apart:

• Proven experience in aiding partners to define requirements and draft service level agreements within a large financial services institution.

• Experience interacting with Legal Counsel providers.

• Experience sourcing and negotiating with legal counsel and/or vendors.

• Experience with third-party risk management and procurement policies, processes, controls, technology, and tools.

• US military experience with skills related to one of the following MOS’s: Navy (Legalman (LN), Marines (4402, 4405, 4406, 8862, 0535), Army (97A/51D/92A/90A/36A/38A/42H/45A), USAF (1102C1 / 1340-1341 / 1C3X1 / 1D7XX).

Compensation range: The salary range for this position is: $93,770 - $179,240.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.