Operations Program Coordinator I or II

Overview:

At ACT, Your Work Makes a Difference

Education has power – a power that changes lives forever. It creates opportunities that lift up individuals, their families, and sparks societal change that echoes through generations to come. From our grassroots we have fought the good fight for equity in education, and we remain devoted to helping anyone who struggles to access that power. This is what matters to us and we must do better -- we’ve never been more sure of our purpose. 

ACT team members are part of an organization dedicated to a mission that has never been more important:  Helping people achieve education and workplace success. Advancing that mission within our organization, by helping our team members achieve education and workplace success of their own, is core to our values. ACT values a diverse workplace and is committed to fostering an inclusive, equitable environment in which every team member has an opportunity to grow.

We want our team members to have the well-being and confidence they need to do their best work, in an environment where both they and ACT thrive. To support this, our total rewards include company paid life insurance, medical, dental, vision, flexible health and dependent spending accounts, 401(k) retirement savings with company match, paid holidays, paid time off, and so much more. You can find a comprehensive list of our benefits here.

We are seeking an Operations Program Coordinator I or II to help us fulfill that mission. The Operations Program Coordinator is responsible for ensuring operational deliverables are fulfilled for large-scale assessment contracts and/or product lifecycles with the number and complexity of contracts determined by position level. This position collaborates with and serves internal and external partners who contribute to the deliverables as well as our customers. The level II position also contributes to strategic projects and enhancement initiatives.

The finalist will be hired at the salary and level commensurate with their qualifications. For this position, we anticipate offering an annual salary in the range of $50,000 to $60,000, depending on the experience. ACT manages salaries within the range based on relevant factors including, skills, experience, and internal equity. This position is not incentive eligible.

Location: Remote (can also be onsite or hybrid if in Iowa City, Iowa area)

What you will be working on:

• Building out operational specifications based on contract requirements and customer needs with focus on meeting the operational deliverables following a master schedule to ensure these are completed accurately and on time.
•  Communicating with customers as an operational subject matter expert by participating in customer meetings (most often virtual) including large-scale training sessions and/or conferences.
• Contributing to the overall success of operations by representing the team in internal development work, working toward the completion of schedules, and contributing to shared operational projects in addition to assigned contracts

This could be the job for you if you have (minimum requirements):

Operations Program Coordinator I 

• Entry level professional with interest in growing expertise in project or program coordination.
• Coordinates multiple projects/contracts with some complexity.
• At least 2 years of project management or operational contract delivery experience and ability to quickly learn and work with project schedules.

Operations Program Coordinator II 

• Intermediate level profession with interest in continuing to grow and broaden project or program coordination expertise.
• Responsibility for coordinating multiple projects/contracts with greater complexity and high impact to the organization.
• At least 3 years of project management or operational contract delivery experience and background in working with project schedules.

Required for both levels

• Experience with technology and systems, such as Microsoft Office Suite.
• Ability to work both independently and as part of a team, utilizing problem solving skills and have learn-as-you-go mindset.
• Ability to balance current processes with changing business needs.
• Information literacy - ability to utilize product operations knowledge gained through product training as well as on-the-job training and work experience.
• Collaboration – work effectively with individuals inside and outside the organization.
• Inclusion – actively seeks and engages with diverse perspectives and invites a sense of belonging.
• Communication – ability to communicate effectively across all levels in the organization and with customers.
• Initiative – uses self-starter approach, ability to multi-task, proactively anticipates and acts on information and details needed, completes tasks with little to no direction.
• Self-development - remains current in area of expertise, seeks opportunities to expand and grow skills.
• Decision making – acts decisively with sound judgement; uses data to analyze and options and form opinions.
• Optimization – ability to identify and participate in continuous improvement activities related to systems, processes, and procedures.
• Skills and knowledge required for success in this position attained through experience and education (Bachelor’s degree in Business or related area of study), or a combination of both.

It’s a plus if you have:

• Operational contract delivery experience.
• Education/Assessment industry experience.
• Knowledge of or experience using Agile.
• Experience using Salesforce, MS Project Schedule and/or assessment delivery systems.

When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it.  By leveraging our expertise and authority in assessment and research, we will again disrupt the industry—helping more people learn, better measure their progress, and improve their navigation through life’s transitions. 

More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We’re doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we’re all in this together.

We know transformation does not come without challenge. That’s why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.

Learn more about working at ACT at act.org!