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Operations Coordinator

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines
LTVplus logo
LTVplus SME https://www.ltvplus.com/
201 - 500 Employees
About LTVplus
Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.
See more LTVplus offers

Job description

We are completely remote. You choose your favorite spot to work and help customers every day. Its all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so youll never feel isolated or alone.

Were interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career.

We are looking for an Operations Coordinator who will handle:

  • Daily Operations - Operations Coordinators are hands-on leaders. They make sure correct procedures are followed and routinely provide directions on what to do and how to improve.
  • Subject Matter Experts - Operations Coordinators should be knowledgeable of all the accounts they support. Always ready to take over in case an issue in staffing occurs or an escalation arises.
  • Workforce Management - Operations Coordinators are responsible for overseeing coverage/staffing lines and partners with Team Leaders to reinforce attendance.
  • Business Analytics - Operations Coordinators should also be across reporting and should also be on top of analytics.

Responsibilities:

  • Check daily attendance of all LTVplus staff in Operations.
  • Ensure that staff are productive and are on tasks.
  • Communicate manpower changes and schedule adjustments to affected teams.
  • Assist (collecting data) in managing the performance of the team.
  • Maintain schedules using scheduling software and tools.
  • Simulate / create mock schedules for new campaigns / client requests.
  • Maintain reports using Google Data Studio / Google Sheets

Requirements

  • Good Analytical skills
  • Excellent communicator (oral and written)
  • Critical Thinker
  • Detail Orientated
  • Good Mathematical skills
  • Good Platform/Systems knowledge (experience in handling Gorgias / Aircall / Shopify is a plus but not required)
  • Problem Solving Skills

Equipment:

  • 8gb RAM and Core i5 above or equivalent processor (required)
  • Stable internet connection - 15 +mbps
  • Has a stable internet connection, hardware, and power with backups in case of an outage

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Systems DevelopmentIBM Data Studio

Other Skills

  • Verbal Communication Skills
  • Google Sheets
  • Motivational Skills
  • Critical Thinking
  • Analytical Skills
  • Detail Oriented
Are you interested?

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