Client Success Manager - 0409 - East London, South Africa

About the Client:

Our client is a digital marketing agency specializing in providing digital marketing services to home services businesses across the USA. They are seeking an experienced Account Manager to join their team.

About the role:

We are seeking a motivated, self-driven Client Success Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating diverse campaigns across various channels. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential.

Professional fluency in English is essential. 

Experience in digital marketing agencies is required. Experience in the home services niche is preferred. 

What you’ll be doing:

• Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Develop and implement account strategies to drive client satisfaction, retention, and growth.
• Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
• Work closely with cross-functional teams to ensure the successful execution of client projects.
• Coordinate project timelines, deliverables, and communication to meet client expectations.
• Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
• Provide regular reports to clients on project progress and results.
• Ensure a high level of client satisfaction by proactively managing expectations.
  

Who are we looking for?

• Minimum 4 years of experience as a Client Success Manager.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.
• Proficiency in CRM software, Microsoft Office suite, and other relevant tools.
• Experience in digital marketing agencies is required.
• Experience in the home services niche is preferred.

Position:  Client Success Manager

Remote Status: Fully Remote

Preferred Location: Global

Working Hours: 9 am to 6 pm EST

Holidays: US Local Holidays

Salary: USD 2200 to USD 2800 per month

Internal Job ID: 0409