Program Manager, Clinical

Description

Company Overview
 

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
 

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:
 

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville, Boulder and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Overview

The Program Manager is part of a team supporting our vast content marketplace, including internally owned and partner owned programs. The individual demonstrates an ability to effectively manage and grow partner relationships, ensuring choice and coverage across multiple topic areas for the healthcare workforce.   

This individual works closely with Partner Operations, Content Operations, Product Marketing and Sales to introduce and promote a growing program portfolio. The Program Manager is committed to establishing a high level of trust and credibility, both internally and with our valued business partners.     

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Conduct negotiations with partners to finalize or renew business relationships and contracting, with the support of business leadership and internal legal counsel.
• Manage ongoing partner relationships, including gaining a deep understanding of their area of focus and competitive landscape.
• Meet regularly with key stakeholders to identify goals and KPIs, as well as execute and report against stated goals and KPIs.
• Collaborate with other team members to expand partnerships and solutions, including leveraging technology, market intelligence, and data.
• Lead in creating new program releases in collaboration with other members of the internal and external team.
• Assure accurate and complete awareness of the program portfolio through routine internal training, collaboration on customer training, and other forms of internal and external communication.
• Monitor and work with partners to resolve customer and program support or adoption issues with the assistance of internal support personnel.
• Perform and understand gap analyses across the program portfolio and communicate opportunities internally or to partners.
• Continuously review the business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks.
• Partner with product marketing to develop high impact field guides, ROI calculators and other sales enablement tools.
• Develop, track and maintain business cases, including ongoing reporting of program performance to evaluate action plans and future investment.
• Other duties as required.

Qualifications

Requirements

• Bachelor’s degree in nursing, master’s in nursing education preferred
• Nurse educator and/or nursing faculty experience
• Curriculum development experience
• Accreditation experience (ANCC and ACCME)
• Minimum 3 years in program or content management, or related role
• Experience with healthcare organizations who provide patient care

Qualifications

• Excellent oral, presentation and written communication skills
• Superior attention to detail  
• Relationship management
• Negotiation skills
• Use of technical applications for business purposes (ie. Salesforce)
• Proficient in Microsoft Office (Power Point, Word, Excel
• Proven ability to work independently, exhibiting a high level of personal ownership and accountability
• Ability to communicate effectively with all members of the team and customers
• Manages activities for multiple concurrent and complex projects with the appropriate prioritization and focus
• Establishes high level of trust and credibility internally, with business partners, and with customers

Competencies

• Outcomes Focused - Being accountable for one’s actions and work outputs as well as others’ and taking responsibility for resulting consequences.
• Communication & Positive Presence - Demonstrating a professional demeanor, generating confidence, and expressing thoughts, expectations, ideas, and intent effectively and appropriately.
• Building Relationships - Building respect with others in the organization; cooperating and working effectively with others in the pursuit of common goals.
• Critical Thinking - Using sound judgment and fact-based analysis to make decisions and develop solutions that meet organizational goals/objectives, while considering the implications to one’s domain.
• Implementing Change - Effectively executing and monitoring the effects of organizational change within one’s domain; encouraging others to embrace change.
• Continuous Improvement - Keeping an open mind; suggesting new ideas or ways of doing things in order to streamline processes, address inefficiencies, and increase client/customer satisfaction.
• Managing Projects & Resources - Utilizing a structured approach to effectively track projects.  Optimizing resources to meet project goals on time.
• Work Ethic - Setting high standards for one’s work; persevering toward objectives and achieving quantifiable results.
• Internal Influence - Motivating others toward achieving results by using a variety of persuasion tactics, interpersonal skills, and communication and presentation strategies.
• Technical Expertise - Contributing relevant technical expertise and skills due to specialized training, education, and/or experience.

Benefits

 HealthStream offers a comprehensive benefits package to eligible employees, including: 

• Medical, Dental and Vision insurance 
• Paid Time Off 
• Parental Leave 
• 401k and Roth 
• Flexible Spending Account 
• Health Savings Account 
• Life Insurance 
• Short- and Long-Term Disability 
• Medical Bridge Insurance 
• Critical Illness Insurance 
• Accident Insurance 
• Identity Protection 
• Legal Protection 
• Pet Insurance 
• Employee Assistance Program 
• Fitness Reimbursement 

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.