Customer Service Agent

American Natural Living is a fun and rapidly growing health company committed to helping our customers live very full lives once again. We laugh, we collaborate and we encourage personal growth/passions. We are obsessed with creating natural health products centered around gut, hormone and mental health with our unique results-based dosages using the latest superfoods and herbal extracts. Basically, we want to make products that get our customers phenomenal results.

American Natural Living is currently looking for a Customer Service Agent with excellent skills in English, to provide support to our growing team in Australia, Europe and USA. 
This is a remote position; however candidates must reside in Malta. 

Here Is What We Offer You:

• Competitive salary
• A complete remote position - work from wherever you want
• Highly interactive work with a talented, driven and passionate team
• Lots of variation to keep the day-to-day exciting (never boring)
• Free access to books, courses and anything else that helps improve your skill set

Here’s what you will be responsible for:

• Guaranteeing our clients have a happy and positive experience in all communications with the American Natural Living and associated brands;
• Provide world leading customer service to our clients over the phone;
• Provide world leading customer service to our clients through online chat;
• Managing and working within our customer serviceapp
• Making changes to customer orders in Shopify and our fulfilment software;
• Updating our knowledge bases, templates and checklists weekly;
• Moderating Facebook and Instagram Ad comments;
• Community building inside our private VIP FacebookGroups;
• Reselling clients to new and existing products; and
• Other duties as assigned.

You are the following personal attributes:

• You’re direct, honest and genuine in communications with customers and team members
• You have previous experience in a client service position (preferably remote)
• Your happy place is interacting and communicating with other people
• You’re detailed oriented and checklist driven
• You possess a warm, happy and genuine personality
• You’re a confidant written and spoken communicator
• You enjoy speaking with and assisting clients in phone conversations in English
• You’re a self-starter and able to work remotely without constant supervision
• Fast learner. We are a natural health company and you will need to get up to speed on our products and business processes very fast
• Experience using an online app such as Zowie and Shopify is a bonus
• An interest/previous in natural health industries is a bonus