Match score not available

AU Admin Assistant (Axcelerate) | ZR_692_JOB

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

Minimum 2 years of relevant experience, Australian Certified, Strong organizational skills, Excellent communication skills.

Key responsabilities:

Process student extensions and records
Assist in managing complaints and cancellations

PeoplePartners Inc. https://www.peoplepartnersbpo.com/

201 - 500 Employees

See all jobs

Job description

This is a remote position.

Job Overview

Our dynamic and fast-growing company is currently looking for an AU Admin Assistant (Axcelerate). In this role, you will play a key role in supporting our Australian-based team through various administrative tasks, ensuring smooth post-sale processes, and maintaining high levels of customer satisfaction. This is a fantastic opportunity to contribute to a team-focused environment, while developing your skills in student retention and administrative operations.

Job Description

As an AU Admin Assistant (Axcelerate), your primary responsibilities will include:

Student-Related Administrative Tasks:
- Manually processing student extensions and managing expired student records.
Post-Sale Administration:
- Assisting in the management of complaints, cancellations, and refund requests to ensure customer satisfaction.
- Supporting proactive student retention activities.
Phone Line Overflow Management:
- Handling incoming calls and directing them to the appropriate department or solution in a timely manner.

Requirements

Minimum 2 years of relevant experience as an Admin Assistant supporting Australian client.
Australian Certified.
Strong organizational skills and attention to detail.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team in a fast-paced environment.
Previous experience in an administrative role is an advantage.
Experience with the following software (training provided if needed):
- aXcelerate
- WooCommerce
- Front (CRM)
- HubSpot
- Email / G Suite

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary WiFi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.