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Closing Date:
03/08/2025
Type of Position:
Clinical Staff - Medical Ancillary Support
Job Type:
Regular
No
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.
Department:
COM | Peds Schmieding Support Staff
Department's Website:
Summary of Job Duties:
The Front Desk Coordinator II [Access Coordinator II] position works under the supervision of the Access Coordinator Supervisor and/or Program Director. This position will be responsible for coordinating office activities for faculty and clinical providers which could include, but are not limited to: processing phone calls; checking patients in/out; scheduling; patient registration; and monitoring of time-sensitive patient records, such as referrals and consents. The Access Coordinator is expected to be able to assume the functions of additional front office employees, when back-up is needed and provide a high level of customer service. Bilingual applicants are encouraged to apply.
Qualifications:
High school diploma/GED plus 2 years customer service or healthcare experience required.
Knowledge, Skills & Abilities:
Ability to follow oral instructions, problem solving skills and multi-tasker, effective communication skills in both verbal and written.
Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners required.
Additional Information:
Responsibilities:
- Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate employee who can assist the caller.
- Interacts with and assists the public in a professional and friendly manner as needed.
- Demonstrates effective communication skills.
- Communicates accurate and complete information; maintains strict confidentiality when necessary.
- Demonstrates positive working relationships with co-workers, management team, and ancillary
departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of
Conduct Guidelines. - Assist internal and external stakeholders as needed with exceptional customer
service. - Responsible for maintaining updated patient information, such as verifying demographic information;
scanning/indexing patient records into the EMR; taking patient photograph; obtaining signatures;
notifying the clinician(s) when patient registration is complete; canceling, scheduling, &/or re-scheduling patients. - Logs arrival and discharge from the clinic into the EMR.
- Assume the functions of additional front office employees, when back-up is needed.
- Perform other duties as assigned.
Salary Information:
Commensurate with education and experience
Required Documents to Apply:
Resume
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
N/A
Frequent Physical Activity:
N/A
Occasional Physical Activity:
N/A
Benefits Eligible:
Yes
