Remote Short-term Claims Consultant (AUS) at Insure Connect Services

Important Notes:

• Working Environment - Fully remote, but candidates must reside in the Cape Town area for occasional in-person team connections.
• Working Hours - 04:00 – 12:30. Ideal for early risers, but this schedule requires strong discipline and resilience.
• Essential Requirements - A stable fiber internet connection is mandatory, along with a reliable backup solution to manage loadshedding. Our customer service operations must run seamlessly without interruptions.

Join our tenacious team as a Short-Term Insurance Claims Consultant, where you'll provide top tier claims support and administration to our stakeholders, including clients and account executives. Your role is essential in ensuring that brokers meet business objectives by maintaining high standards and following established procedures.

This role supports brokers in the Australian market, so time shifting is required. You'll work from 04h00 to 12h30—perfect for early risers! Enjoy the flexibility of a remote or hybrid setup while making a significant impact.

Core Responsibilities

Financial:

• Strategically minimize claims and associated expenses.
• Contribute to the overall reduction of business expenses.

Client Relations:

• Deliver precise, timely, and professional communications with all stakeholders (clients, account executives, insurers).
• Foster and maintain strong relationships with both internal and external stakeholders.
• Keep clients updated on the status of their claims.
• Help achieve and exceed client satisfaction goals.

Business Processes:

• Uphold company quality standards and regulatory frameworks in all processes

Claims Administration:

• Receive claims notifications and collect necessary forms and documents.
• Oversee the entire claims process, ensuring adherence to procedures until resolution.
• Appoint assessors or loss adjustors as necessary.
• Apply policy terms and conditions accurately.
• Maintain accurate and current records in internal systems.
• Update relevant internal stakeholders on claims progress.
• Assess claims validity, estimate values, and manage within mandate limits.
• Forward claims exceeding mandate to insurers.
• Obtain quotes for required services.
• Arrange approval and payment for claims costs in line with coverage.
• Serve as an intermediary between insurer and client, ensuring prompt communication.
• Follow the recoveries process, schedule follow-ups, and keep clients informed.
• Meet productivity and performance targets.
• Contribute to the continuous improvement of team performance.
• Adhere to company mandates and participate in special projects as needed.
• Report any suspected fraud, misrepresentation, or dishonesty.
• Maintain meticulous records of all activities.

Learning and Growth:

• Embrace our company values and commit to continuous self-development.
• Actively share knowledge and insights with the team.

Minimum Requirements:

• 3 years of claims experience in Personal Lines and Commercial.
• A stable and reliable internet connection is essential.
• Matric or equivalent.
• Proficient in computer use.
• Exceptional verbal and written communication skills.

Join us and be a part of a vibrant team, where you will play a crucial role in delivering exceptional claims service to clients in the Australian insurance market.