Senior Claims Account Manager, Professional Liability

A Brief Overview

We are looking for a highly capable Senior Claims Account Manager to join our team and work from one of our offices. However, we are open to consider a remote working arrangement for a qualified person not living within a reasonable commute distance of one of our offices.  We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This individual will oversee third party claim administrators handling Professional Liability claims on Argo’s behalf and contribute to providing superb claims results for our clients.

How You Will Make an Impact:

• Working with limited oversight under broad management direction, administer oversite of Argo Professional Liability files at a TPA partner with a potentially with major impact on departmental results.
• Monitor the quality of work performed by TPAs adjusting claims for US programs.
• Act as the single point of contact for the Professional Liability program for both internal and external customers
• Participate in audit and claim review process for the Professional Liability program
• Conduct regular audit and claim review process for the Professional Liability program.

What We Need:

• A J.D. Degree from an accredited university is required.
• At least seven years of industry experience required.
• Advanced technical expertise related to Professional Liability policies, claims resolution, and skills and knowledge of insurance and claims settlement principles, practices and procedures.
• Ability to partner with finance, actuarial, IT and marketing resources.
• Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of the company’s internal and external business partners.
• Advanced analytical and problem-solving skills, with the ability to manage and prioritize multiple projects.
• A strong focus on execution in getting things done right.  Proven ability to consistently produce and deliver expected results to all stakeholders.
• Client focus – the ability to effectively determine specific client needs and to provide value added solutions.
• A relentless desire to continually update your skills through continuing education and self-development.
• Demonstrates inner strength.  Has the courage to do the right thing and demonstrates it on a daily basis.
• Intellectual curiosity.  Consistently considers all options and is not governed by conventional thinking.
• Ability to build commitment both internally and externally. 
• A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members.  Creates strong morale and spirit within the team: shares wins and celebrates success as a team
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• Polished and professional written and verbal communication skills. 
• Ability to articulate the financial value of your work at multiple responsibility levels inside our business including Argo senior executives.

Physical Demands

Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.

About Working in Claims at Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
• Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. 
• We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. 
• Our entire claims team works in a collaborative nature to expeditiously resolve claims.  We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. 
• We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

How We Work - Our Employee Values

Employees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.  
 

We are committed to:

• Demonstrate entrepreneurial spirit:
  • Get the job done in a non-bureaucratic, resourceful manner.
  • Create a culture of accountability ensuring the delivery of world-class products and services.
• Do the right thing:
  • Act with integrity always.
  • Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.
• Collaborate:
  • Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
  • Encourage and include unique perspectives at all times.
• Respect each other:
  • Create an environment that promotes dialogue, mutual support and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.