Academy Operations Supervisor

Great Purpose. Great People. Great Opportunities.

At Imagine Learning we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best.

We also empower our team through a strong culture focused on career growth and development, flexible work from home arrangements, interesting and meaningful work, and a supportive and connected team. As a remote-friendly company, hybrid and remote team members work from states across the U.S. and internationally. The majority of our US employees enjoy the opportunity to work from home, or in a hybrid capacity in our offices in Tempe, AZ (headquarters), Austin, TX, Petaluma, CA, Rock Rapids, IA, Grand Rapids, MI, or Bloomington, MN.

Imagine Your Impact.

The IS Academies Operations Supervisor oversees the IS Academy Mentors and Support Staff responsible for the end-to-end student experience from onboarding through graduation. This position assists the team in managing students from lead status, enrollment, financial requirements, through graduation and post-graduation needs and more. This position supports staff toward improving student outcomes, increasing engagement, and alerting key personnel as issues arise. This position will serve as a point of contact and escalation point for all Academy Support Advisors and will work closely with finance, sales, rostering, technical systems, product support, and will manage our 3rd party vendors. 

For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE.

To learn more about a typical applicant journey at Imagine Learning, click HERE.

Position Information: This is a regular, full-time position, reporting to the Senior Director of IS Academies.

Compensation: Base pay is anticipated to be between $48,550 and $50,000 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location: In this US-based position your location will be remote.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Envision Your Experience.

In this role you’ll have the opportunity to:

• Supervise the day-to-day functions of the team and act as a liaison between ASA team members and other teams.  

• Direct and work collaboratively with the team and other departments to improve the overall effectiveness and efficiency of processes, drive change, and facilitate standardization.  

• Oversee all processes to easily adapt as new products are added, with ambiguity until process are finalized. 

• Work closely with IS academy support staff, teachers, coaches, and IS Academy Operations Director to assist with improving student outcomes 

• Assist IS Academy Operations Director with projects, processes, forms, events, and creating a student experience.  

• Monitor key metrics that balance employee satisfaction, quality customer service and the overall customer experience. 

• Support change throughout the company and positively present changes to team. 

• Collaborate effectively with the leaders of internal teams (sales, success, technical operations, license management. 

• Other duties as required. 

Share Your Expertise.

Experience, education, and qualifications essential for success in this role, include:

• Bachelor’s degree in education and 3 years of experience in education, business, edtech; or an acceptable combination of education and experience. 

• Experience in an EdTech company preferred. 

• Positive outlook and talent to buoy up a team through effective leadership and motivation. 

• Proficient with Microsoft Outlook, Word and Excel. 

• Ability to learn basic management functions within all company products and speak to system requirements. 

• Detail oriented, extremely organized and meticulous and comfortable with minutiae. 

• Strong problem-solving capability with the ability to sort through information from internal databases and the internet and make judgment calls based on data. 

• Ability to multi-task, tolerating constant interruptions and the need to re-prioritize throughout the day. 

• Exceptional written and verbal communication skills to interface with internal stakeholders (license management, sales, technical operations, and customer success) and external customers. 

• Proactive, self-motivated, dependable, and able to meet deadlines with a high level of autonomy and accountability. 

Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB+).

Diversity and inclusivity strengthen our Imagine Learning team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. We strive to hire, develop, and retain talented people who represent the diversity of the districts we serve. By developing initiatives that focus on the needs, expectations, and lives of our people, we’ve created an inclusive environment where all employees can contribute to their fullest potential.

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws. 

To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.