Patient Access Manager

Who are we? At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is dedicated to giving people a healthier tomorrow. As one of the nation's leading providers of healthcare services, HCA Healthcare comprises 182 hospitals and 2,300+ sites of care in 20 states and the United Kingdom.

Methodist Hospital is the flagship facility in San Antonio's renowned South Texas Medical Center. Opened in 1963, the hospital has grown to be Methodist Healthcare Systems most comprehensive medical care facility, recognized as the largest and most preferred healthcare provider specializing in cardiovascular services, robotics, oncology, emergency medicine, orthopedics and women's health. Beyond being known for creating exceptional patient experiences, Methodist Hospital maintains an award-winning reputation and has received several prestigious accreditations for clinical excellence.

What's in it for you? HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• $67,500k annually, plus 10% annual base incentive bonus - based on years of experience
• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

What will you need?

• Bachelors Degree in Business or related field required
• Minimum three years experience in Patient Access in an acute care setting
• WILL CONSIDER CLINICAL MANAGERS/ PRACTISE MANAGERS W/ AT LEAST 2 YRS

What will you do?

As the Patient Access Manager, you will be responsible for assisting the Director in daily operations of all Patient Access functions and serve as the liaison between the Shared Service Center (SSC) and the facility.

• Responsible for the Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Responsible for ensuring QA on registrations for all areas of Registration.
• Perform patient registration functions when needed to ensure wait times are kept to a minimum.
• Follow-up on patient complaints promptly.
• Supervise and maintain the productivity of employees.
• Responsible for Dept. Operations Report, FTEs and Operating budgets.
• Responsible for conducting monthly staff meetings and in-services for all responsible areas.
• Assume on-call responsibilities to ensure adequate staff and problem solving