Fraud Analyst I

Role: Fraud Analyst I

Why Westerra? 

Here at Westerra Credit Union, every employee counts. Our teams are composed of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS, which makes them GREAT! Our team members show up every day authentically being themselves and our diversity, equity, inclusion and belonging (DEIB) focus is a critical pillar of our organization. We want you to feel comfortable being YOU.

All of our team members are working towards the same purpose - to teach one another to prosper. We strive to be a modern financial community where we all truly belong, both in the eyes of our employees and the members that we serve. We can't wait to see how you will contribute to this purpose, positively and intentionally, by impacting our members’ lives through personal attention, financial education, community engagement and much more. This is true regardless of your role, as we are all member-facing. Founded by schoolteachers in 1934, we are a learning organization at our core and embed a growth mindset in our employees so that we all prosper! 

What is the role?

The Fraud Analyst prevents and detects suspicious and fraudulent activities on credit union accounts. This role is responsible for Identifying fraud trends and developing continuous improvements, as well as analyzing and reporting trends to management. 

What will be expected of me? 

• Handles incoming calls and requests for fraud related & fraud prevention activity.  
• Identifies suspicious activity and works with appropriate teams to investigate and thwart the activity.
• Completes investigation tasks for assigned cases. 
• Provides customer service to internal and external customers.
• Helps identify processes and procedures that need to be developed to prevent or minimize fraud losses.
• Makes recommendations on how processes can be improved and policies modified. 
• Works with the Bank Secrecy Act (BSA) Department to investigate suspicious alerts from internal departments and Anti-Money Laundering (ALM) software, performing proper follow-up and documentation.
• Other duties as assigned.

What will I bring? 

Experience and education:

External

• Minimum 1 year experience of fraud related activities in a Financial Institution
• Knowledge of Verafin preferred
• Knowledge of Symitar preferred
• Knowledge of Bank Secrecy Act regulations with an emphasis on suspicious activity reports is preferred
• Certified Fraud Examiner Certification preferred

Internal

• Minimum 6 months’ Westerra Credit Union experience
• Knowledge of Verafin preferred
• Knowledge of Symitar preferred
• Knowledge of Bank Secrecy Act regulations with an emphasis on suspicious activity reports is preferred
• Certified Fraud Examiner Certification preferred

Skills and abilities: 

• Proficient in Microsoft Office 
• Exhibits strong verbal and written communication skills 
• Learns quickly and demonstrates that learning
• Detail oriented with strong organizational and time management skills
• Must maintain confidentiality
• Can be accountable for the completion of assigned tasks and projects with supervision
• Uses judgement with supervision
• Understands the basic business line and operating environment
• Able to handle problems that are not particularly difficult nor complex

What is the work environment like, and are there physical requirements for this role?

• Office environment
• Works primarily at desk
• Will require some local travel for fraud training and interaction with local law enforcement 

Salary: the starting range for this position is $20 - $24.68 per hour. In addition to the starting range, this role is also eligible for Westerra’s self-funding reward plan. This plan pays out a cash incentive annually if the company hits specific criteria tied to our financial goals and you will have a direct impact on the outcome of those results!

What are some of our benefit offerings? 

• Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
• Two dental plans through Delta Dental
• Basic life and AD&D insurance, short-term disability and long-term disability
• 20+ days of paid time off (PTO) per year
• Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
• 16 hours of volunteer time off (VTO) per year 
• 11+ paid holidays
• 401(k) that includes up to 6% match
• Up to $5250 per year for educational reimbursement
• Up to 4 weeks paid parental leave
• Mental health resources including an Employee Assistance Program (EAP)
• Home office reimbursement for hybrid/remote roles up to $600/year
• Individualized learning and development programs

Please note, applications will be accepted until at least February 11, 2025.