Admin Assistant (Voice) - E-commerce Business Selling Showerheads

Schedule:

• Part-time, 4 hours per day, 5 days a week (12 PM to 4 PM Eastern Time) Monday to Friday
  

Client Timezone: Eastern Time (EST)

Client Overview

Join a dynamic e-commerce company revolutionizing the shower experience for customers across the United States. This innovative business, headquartered in Holland but primarily serving the American market, is at the forefront of delivering high-quality showerhead products directly to consumers. As they continue to grow and expand their reach, they’re seeking a detail-oriented individual to support their operations and contribute to their success.

Job Description

We’re seeking a highly organized and efficient Administrative Assistant to join our international e-commerce team. In this role, you’ll be the backbone of our daily operations, managing a diverse range of tasks that keep our business running smoothly. From creating international shipping labels to organizing digital assets and providing top-notch customer service, you’ll play a crucial role in our company’s success. This position offers a unique opportunity to work with a global team, gain valuable experience in e-commerce operations, and contribute to the growth of an exciting, consumer-focused brand. If you’re a self-starter with excellent organizational skills and a passion for helping businesses thrive in the digital space, this could be the perfect opportunity for you.

Responsibilities

• Craft and manage international shipping labels, ensuring smooth product distribution to our American customer base
  
• Organize and maintain our digital ecosystem, including Dropbox folders and Excel spreadsheets, to keep our operations running efficiently
  
• Handle customer returns with care and attention to detail, maintaining high levels of customer satisfaction
  
• Create and manage comprehensive customer lists to support our marketing and service efforts
  
• Tackle various administrative tasks and list-making activities to support overall business operations
  
• Provide exceptional customer service through our online platform, addressing inquiries and resolving issues promptly
  
• Organize and manage Slack channels to facilitate effective team communication across international borders
  
• Assist in streamlining processes and implementing new organizational systems as our business grows
  

• Fluent English communication skills (both written and verbal) to effectively interact with our primarily American customer base
  
• Proficiency in Google Sheets and Excel for managing and analyzing data
  
• Experience with digital file management systems, particularly Dropbox, to maintain our online organizational structure
  
• Familiarity with Slack or similar team communication tools for seamless remote collaboration
  
• Previous customer service experience is preferred, but we’re open to quick learners with a natural talent for client relations
  
• Demonstrated ability to work independently and prioritize tasks effectively in a remote setting
  
• Strong attention to detail and exceptional organizational skills to manage multiple responsibilities efficiently
  
• Availability to work part-time, 4 hours per day, 5 days a week, specifically from 12 PM to 4 PM Eastern Time (EST)
  
• Comfortable with the potential for role expansion as our business continues to grow
  
• Adaptability and eagerness to learn new systems and processes in a fast-paced e-commerce environment