Dispute Resolution Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
 

The purpose of this role is to pro-actively assist in the management and, where possible, early resolution of disputes, ensuring positive outcomes are maximised.
 

This will be a permanent, full time position based in our Adelaide office, with flexibility to work from home up to 2 days a week once fully trained.
 

YOUR RESPONSIBILITIES

• Actively manage the end to end workers compensation dispute process with an effort to reach a positive outcome.
• Attend the relevant tribunals and participate in meetings with a wide range of internal and external stakeholders to drive outcomes.
• Creating and maintaining strong relationships with all stakeholders, internal clients and the management team by displaying our values and behaviours.
• Ensure the effective management of key legislative drivers in accordance with the Act.
   

ABOUT YOU

• Previous experience within a customer focused or legal services background
• Demonstrated knowledge of dispute resolution processes, relevant legislation, and regulatory frameworks.
• Excellent written and verbal communication skills, with the ability to explain complex information to diverse stakeholders
• Strong organizational skills with the ability to manage multiple cases simultaneously while maintaining accuracy and quality.
• Proven negotiation and influencing skills with the ability to meet the needs of all stakeholders

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.