Career Opportunities: Service IT Supervisor - UK (4627)

Location: United Kingdom

(Remote based)

Are you ready to lead a dynamic team, solve complex technical challenges, and make a tangible impact in the healthcare space? Join Mindray, a leading global provider of innovative medical devices, as a Service IT Supervisor and take the next step in your career!

Why Join Us?

At Mindray, we’re committed to improving healthcare worldwide through cutting-edge technology. As a Service IT Supervisor, you will be at the forefront of supporting our UK customers, helping to enhance service performance, and ensuring the seamless delivery of critical IT solutions across our product portfolio. You’ll lead a talented team of  two Service IT Engineers, support them through technical challenges, and help elevate their performance—all while playing a key role in shaping the future of healthcare technology.

Your Role and Responsibilities:

• Lead and Manage: Guide a talented team of Service IT Engineers in the UK, ensuring strong collaboration, communication, and optimal performance.
• Efficiency and Productivity: Oversee daily operations to support your teams productivity and efficiency, maintaining our high level of service excellence.
• Team Development: Conduct regular performance reviews, provide constructive feedback, and set growth goals in conjunction with the Service Manager.to support your team’s professional development.
• Service Contracts: Play an integral part in promoting and managing service contracts, tailoring them to meet customer needs and ensuring continued satisfaction (both pre and post sales)
• Tender Support: Assisting the sales and marketing team with tender opportunities as a technical expert and to promote service contracts.
• Technical Expertise: Provide top-tier IT support to Field Service Engineers (FSEs), customers, and distributors, managing IT-related tickets in ZohoDesk and diagnosing system faults.
• Training and Knowledge Sharing: Share your expertise through training sessions, ensuring the team stays up-to-date on the latest IT systems and technologies.
• Wireless Site Surveys: Carry out wireless site surveys, analyse results, and offer solutions for smooth system integration.
• Lead on Installations: Be the go-to lead for IT support during installations, ensuring seamless integration and escalation of issues as needed.
• National Field Support: Support customers across the UK, with occasional travel to perform the role.

Qualifications and Skills:

• A degree in Electrical, Electronic, or Computer Engineering (or equivalent), with ideally 2 years’ relevant experience in an IT Service role.
• Strong interpersonal, verbal, and written communication skills in English.
• Experience delivering technical training and fostering team development.
• Technically adept at troubleshooting and repairing IT medical products.
• Strong knowledge of IP Networks, TCP/IP, and common hospital systems (e.g., DICOM, PACS, EMR).
• Understanding of HL7, both the protocol and how it integrates with hospital systems.
• Experience with Mindray IT Applications and Mirth/Telescope is a plus.
• Familiarity with Microsoft-based OS (Windows 7, 10, Server 2008/2012/2016).
• A can-do attitude with a passion for delivering exceptional service and driving team success.
• Ability to work in the UK without the requirement of company sponsorship

What We Offer:

• Leadership Role: Lead and inspire a skilled team within an industry-leading company.
• Professional Growth: Opportunities to expand your technical expertise and advance in a global organization.
• Impactful Work: Your contributions will directly impact the healthcare industry and improve the lives of patients worldwide.
• Collaborative Environment: Work in a collaborative and supportive team atmosphere where your ideas and contributions are valued.

Our business language is English, please ensure your cover letter and CV are in English.

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