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Customer Support Specialist (Spanish+English)

Remote: 
Full Remote
Work from: 

Offer summary

Qualifications:

Fluent in Spanish and English, Experience in customer support, Strong understanding of tech products, Passion for packaging and technology.

Key responsabilities:

  • Guide customers through the purchasing process
  • Provide necessary support to ensure customer satisfaction

Packly logo
Packly Information Technology & Services SME https://www.pack.ly/
51 - 200 Employees
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Job description

Packly is a Tech Product Company that has built an innovative platform to design and produce high quality custom packaging with no minimum order.

We are revolutionizing the packaging industry with a state of art packaging creation experience. We achieve this by enabling packaging creators and designers to seamlessly upload their creation, prototype it in 3D, share with stakeholders and then print highly customized packaging starting from 48hrs, no matter if 1 or 1.000.000.

At our core, we are committed to being truely green, embracing the circular economy and reducing waste in every aspect of our activities.

Our sustainable processes and 100% recyclable products align with our vision to create environmentally responsible solutions.  Also by nature of our design and printing setup, we eliminate the need for oversized, standard and non-attractive cardboard packaging. We are recognized as a market leader in Web-to-Pack, allowing our users to create an ultimate unboxing experience for their customers whilst protecting the contents in a relevant manner. 

Thousands of happy customers have enjoyed the Packly Experience and we are now expanding our Team to serve our global community even better. We are seeking talented individuals who share our passion for both packaging and technology and are eager to contribute to our ambitious plans. 

Join us as we continue to transform the packaging industry with our cutting-edge solutions!


Customer Support Specialist - Job Description

Packly is a dynamic, fast-paced and ever-changing environment. As a Customer Support Specialist you will be a point of reference for our customers, guiding them through the purchasing process of our products and providing them with the necessary support.

A key part of your role is ensuring that customers are perfectly satisfied and aware of all our products.

You will be part of a dynamic and multicultural team and you will have the chance to work in a challenging atmosphere connecting with our Italian and international customers.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Teamwork
  • Communication
  • Problem Solving

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