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Customer Service Representative

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Australia

Offer summary

Qualifications:

Excellent written communication skills, Familiarity with chat-based platforms, Ability to multitask, Basic understanding of AI-generated content.

Key responsabilities:

  • Handle customer inquiries via chat
  • Review and approve AI-generated articles

BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
About BruntWork
We create flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.
See all jobs

Job description

This is a remote position.

Schedule:

  • Monday to Friday, 2pm to 10pm New York time with a 30-minute paid break

Scope:

  • Handle customer inquiries during 8-hour shifts, including weekends
  • Review and approve approximately 50-100 AI-generated articles per day
  • Collaborate with the existing moderation team to resolve complex issues
  • Adapt to fluctuating workloads during peak contest periods

Responsibilities:

  • Respond to customer inquiries via chat platform, providing timely and accurate information about the contest
  • Review and approve AI-generated content for magazine publication
  • Input approved content into Airtable for further processing
  • Assist with resolving escalated issues related to content moderation
  • Maintain a high level of professionalism when dealing with sensitive content

Requirements:

  • Excellent written communication skills in English
  • Ability to multitask between customer service and content review
  • Comfortable working with adult-oriented content (non-nude for contest, nude for magazine)
  • Familiarity with chat-based customer service platforms
  • Basic understanding of AI-generated content and its limitations
Independent Contractor Perks
  • HMO Coverage for eligible locations
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
ZR_19739_JOB


Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Explainable AI (XAI)Online CommunicationContent AnalysisContent Creation

Other Skills

  • Customer Service
  • Multitasking
  • Professionalism
Are you interested?

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